Rob West Plumbing

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WOW! These guys made my life so much easier! I have a renter in Chicago, and the hot water heater went out. They called Roto Rooter and got a ridiculous quote, on, of course, a late Friday afternoon. A former student recommended this company, and as I am 200 miles away I took her advice and called them. Got the owner, and needless to say the heater is installed. The photos of the work look outstanding, my tenant is thrilled and the quote I received was reasonable, especially on a weekend. Thank you, thank you, THANK YOU! I finally know who to call with plumbing issues. There are still good, honest people in this world. This could have turned out so badly. Thanks also to my former student - I had smart kiddos!

Long story short.. Rob west arrived slightly late to my evening appointment, (not a big deal) it was rush hour. But then I smelled him when we were discussing the problem in my washroom. Mr. West had one to many cocktails at lunch. It really got interesting when he started to hit on me and ask me out on a date. I politely declined and escorted him to the door.

I will get a different plumber thank you.

These guys are my favorite chicago plumbers for flood control and they did my backflow prevention valve system.

Great Chicago Plumber for Flooding, Flood Control



I very highly recommend that Rob West Plumbing company do your Chicago plumbing repairs.



They have been helping me deal and solve my water problems due to flooding, heavy rains and broken pipes, high water levels. Rob has installed a high lift station in my backyard to stop sewer flooding backup into the house, installed

drain tiles, sump pumps, put in an extra pump with back up power batteries installed.



Rob has constantly come back to my house to check, improve as needed. Rob and his company can very importantly be reached personally and they come that day or the next day.



Rob is very patient dealing with an elderly and sick person like me. He does the best he can to work out reasonable prices. He talks with and answers questions you and wife may have. I am a strong positive reference you can call me for Rob West.



Yours Truly,

Gregory L

Hired Rob West as a GC for a bathroom a couple months ago. Wrote him a big check up front. Then he disappeared. In the six-week span of the project, I think he was here twice for 15 minutes. As to his workers and subcontractors, here's a testament to their work:



- Plumbing misalignment, drains and feeds not in sync (needed to be redone);

- Shower pan grade wrong (needed to be redone);

- Bad drywall installation: bowed wall (needed to be redone);

- Shower step-up wrongly installed (needed to be redone);

- Shower soap niche poorly installed (needed to be redone);

- Hole too small for sink faucet installation (wall tiling needed to be redone);

- Medicine cabinet repeatedly installed off center (needed to be redone);

- Faucet leak; RW's plumber admitted to not properly sealing joints (needed to be redone);

- Vanity, faucet, sink, and drain off center (all needed to be reinstalled requiring retiling a section of wall);

- Repeated sink leaking at drain assembly due to improper installation (needed to be reinstalled);

- Drain assembly crooked due to improper alignment (needed to be reinstalled);

- Shower ceiling bubbling due to improper surface preparation (needed to be redone).



What a mess. Insult to injury: Not only did this take twice as long as the contract stipulated, the topper... Rob ultimately abandoned the project significantly incomplete. Now I'm left with considerable damages he refuses to address. Let alone the gouge taken out of a brand new high-end Italian vanity; we’ve sadly been told by an expert floor and stone inspector that the new travertine floor needs to be completely replaced. It too was installed incorrectly. That's close to a thousand bucks in brand new stone that will need to be just thrown away. What a waste.



I WANT MY MONEY BACK! According to Illinois law (815 ILCS 505/2Q (c): "A person engaged in the business of home repair, as defined in Section 2(a)(1) of the Home Repair Fraud Act, who fails or refuses to commence or complete work under a contract or an agreement for home repair, shall return the down payment and any additional payments made by the consumer within 10 days after a written demand sent to him by certified mail by the consumer or the consumer's legal representative or by a law enforcement or consumer agency acting on behalf of the consumer."



Well, I sent Rob that letter demanding $5,934.50 on July 2. So far, NOTHING! Bottom line: If it's anything like his modus operandi, restitution will be late and inadequate.



Advice: BEWARE OF ROB WEST PLUMBING!