Eyes On Africa

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CLOSED NOW - Opens at 9:00am

www.eyes-on-africa-sucks.com!

Provided the wrong itinerary and never alerted me to the further errors in it after the 1st brought to their attention and their promise to do so, plus failed to provide major terms regarding times, cancellation policies and other important travel information;



Stated they have no one monitoring email or phones 24 hrs unbelievably while they have clients needing help in time zones that makes this totally unacceptable;



Booked nothing themselves; a foreign, totally incompetant, third party travel agency (Bush-and-Beyond.com) made all bookings which leaves you unable to get your receipts or any recourse on your trip or thereafter and which stated that they never even read the Eyes on Africa itinerary to ensure it was correct and never corrected the many errors after the first one upon request;



Refused to provide receipts for lodgings and transportation requested for insurance claims post trip and having failed to properly disclose major terms re cancellation and changes made it impossible to purchase the correct leves of insurance prior;



Lied to the insurance company regarding costs and contrary to express direction not to communicate regarding my claims as I refused to participate in their insurance fraud once I saw their lies;



Marked lodging and transportation up over 25% discovered upon my research of actual retail price based on my research to obtain receipts since Eyes on Africa never provided them;



Failed to call my Kenyan cell phone or contact me to confirm my safety when Kizingo Lodge in Lamu reported me missing to Kenyan authorities and Bush and Beyond.



Refused to refund anything to make up for the above when requested, made excuses and blamed me for their errors (for example, they listed the wrong itinerary as car transportation when in fact a flight was booked and both the flight and the destination were entirely missing from their itinerary, to the lodge and in response to my complaint when I arrived home told me "I opted for car transportation" blaming me for relying on their mistaken itinerary!) re the horrible service they provided.