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Reviews

C
chinawhite2

03/28/2013

Provided by YP.com

Exterior Services installed my white vinyl privacy fence around my backyard and did a WONDERFUL job! In addition, when some nut shot a bullet in the air to celebrate the New Year, Exterior Services came out and fixed the panel for me and allowed me to pay them at a later date.



They are about to handle the installation of my six foot, wrought iron driveway gate along with other wrought iron fencing and I am excited about it because I know they're going to do a great job as usual and I plan to have them do other work at my home after this job.

C
chinawhite2

03/28/2013

Provided by YP.com

K
karenn712

01/16/2008

Provided by YP.com
Poor Customer Care

This company has poor customer service, lacks follow through regarding "customer satisfaction" and does not back the quality of their product. In my opinion "they are just looking to make the sell." They employ unprepared and unprofessional contractor that look to add additional charges for services and supplies not rendered. They are not timely with appointments and are not concerned with your inconvenience. The management is argumentative in regards to customer concern (does not investgate concern) and has difficulties taking responsibility for the product and workmanship of the contractor they employ. I spent $870 for doors that are not flush with door frame and unable to lock.The doors have began to rust in less than 45 days and the prevention is a product called "corrosion block" which they claim can only be purchased from their company at a cost of an additional $20. (Unsatisfied with the service and the workmanship of product).

claimed iconBusiness Response03/02/2009

I SUSPECT THIS CUSTOMER HAS NOT FOLLOWED ALL THE CHANNELS AVAILABLE TO HIM OR HER. WE HAVE BEEN INSTALLING DOORS FOR OVER 30 YEARS. AND OFTEN BUT NOT ALWAYS THE CUSTOMER MAY NOT KNOW WHAT TO EXPECT. AND IF THEIR HOUSE IS A 100 YEAR OLD BUILDING, THINGS MAY NOT FIT LIKE A NEW BUILDING WOULD.

This listing has been claimed by a business representative.
anonymous

01/14/2008

Provided by Superpages

Frustrating experience (services not recommended). This company has poor customer service, lacks follow through regarding "customer satisfaction" and does not back the quality of their product. In my opinion "they are just looking to make the sell." They employ unprepared and unprofessional subcontractor that look to add additional charges for services and supplies not rendered. They are not timely with appointments and are not concerned with your inconvienence. The in-store manager is argumentative in regards to customer concerns (does not investigate) and has difficulties taking responsibility for the product and workmanship of the contractors they employ. I spent $870 on doors that are not flush with door frame, unable to look and screws that I was instructed to paint. The doors have began to rust in less than 60 days and the prevention product is a corrosion block agent, which can only be purchased from the company for an additional $20 (not part of installation).

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Extra Phones

Phone: 773-928-7174

Phone: 773-920-4350

Fax: 773-928-7174

TollFree: 866-433-6328

Services/Products
  • Door Repair
Payment method
cash, check, all major credit cards, discover, master card, visa
Neighborhoods
Far South Chicago, West Pullman
Other Emails

Categories
Home Improvements, Concrete Contractors, Doors, Frames, & Accessories, Fence-Sales, Service & Contractors, Flooring Contractors, Roofing Contractors, Roofing Equipment & Supplies, Screens, Siding Contractors, Windows, Windows-Repair, Replacement & Installation
Other Information

Services: Door Repair

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