Chanel Boutique

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OPEN NOW - Closes at 6:00pm

Xcellent- New mgmt probably incurred since previous reviews. These days , department stores lack clientele documentation (to capture & enhance their customer base; A " lost expectation " of the sales specialist representing their brand). The Chicago Chanel boutique mgr., Judy, provided me her business card & the lead cosmetic & fragrance specialist card with an invite to return . Now that's a "wow" customer service tactic!!!

I’ve been to Chanel boutiques all over the world and this store was by far the worst. I asked to see different items and was met with eye rolls and disappearing SA’s. I even carried a Chanel bag into the store. When I decided on a few items it was as if I was being rushed to purchase. I didn’t enjoy the experience. I’ll stick with my SA’s in Vegas and Honolulu.