Avenue Z Graphics

Write a Review312-526-3086

Don't buy from this place. This company had a salesman who called and called and called me and happened to catch me at a time when I was looking to purchase some promotional items. I decide sure I'll give you my business. I negotiate a price and they say they'll honor it so long as I pay with a credit card. Should have been my first guess something was off but they gave me a great deal so I said sure. Nearly a month later, I hadn't heard back from the company so I tried to follow up..no answer. I call every number they have, no answer and the business number was apparently disconnected. The Last contact we had to this point they were trying to figure out the product number. I tell them that the online Catalog was down (still is to this day) and that if I could get into that I could tell them. How they didn't have it is beyond me. I finally get in touch with Ben, the owner, and he very carelessly and annoyed seeming takes my call and guarantees me that the product will be to me by the time I needed them for an event. The event was about 7 weeks from this conversation. I tell him that they haven't even given me the dimensions for the art work yet so I was a little skeptical. He guarantees me that they'll get back to me the next day to take care of it. Next day comes and goes as well as the next week. I email again, no response. I finally ask for a refund and the owner says we'll get you taken care of tomorrow, apologizes and says he had an emergency. At this point I had asked if there was an emergency just because this seemed so unreal that a business could operate this poorly. So if he had an actual emergency or not, I can't say. Another tomorrow comes and goes and another couple of days with nothing. Finally his art guy contacts me and my art guy and in one day we had everything taken care of art wise. His art guy was apologetic and said he was left out of the loop but would take care of it. On the approval form, it clearly states 7 days from approval that customer would have the stuff. 12 business days have passed now and still nothing. No updates, nothing. I emailed again bother the art guy and the owner to ask if there was a shipping number or an update since my event at this point was 1 week away. The response: Ben says these items will go out the end of next week. End of next week??! I need them by Thursday I tell them. I mention all their guarantees. And now we go back to the no responding. My greatest hope now is that either the items show up on time and I can just be done with this company or that my credit card company will come through and withdraw the $1800 payment for crap I've not received. Looking like I may have to bring lawyers into the matter. Here's the deal, if I was even given some updates when I requested-I could handle not having the product on time. It would suck, but at least I'd know I was dealing with some honest guys. My opinion, these guys are crooks. No one probably even will read this since the company doesn't appear to have much business anymore but it feels good to at least warn others. Most of the reviews I've read from others are terrible too, didn't see those until after. And it always ends with Ben coming forth to claim he has never conducted business with the person or that they're lying. Maybe this gets around and maybe someone catches these little phonies. Awful experience.