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UL
Ubaldo L.

08/29/2014

Provided by YPmobile
Utterly disappointed sadly they don't know what they are doing.

Disappointing, waste of time, bite more than they can chew, liars!!!!

So!!...... I called him because the tv went out and he said it would be 35 for him to come out and check it out and do a diagnosis, he did come out and it didn't take too long for him to see it and diagnose it. He stated he would need to order the part and took the information down serial and all he said it would not take more than a week and he would call us back with updates on how long the part would take to get in and then to come and fix the tv, that was on a Tuesday. Come Friday I called him seeking an update he stated that it did not come in yet and he would most likely receive it Monday and should be by Tuesday. Keep in mind it would be 1 week that coming Tuesday I then called him on Monday to check if the part had made it in, he stated he was fairly certain that it was in but couldn't tell me if the part was in and would call me back once he checked in....he never called me back. I called him again and sounded irritated like if I was bugging him yet he had not given me a definite response there was a undistinguishable uncertainness in his voice and said he had received the piece yet stated that he was not quite sure it was the right part. He was playing the guessing game, so here we are it's Thursday we agreed that he would come by between 1pm and 2 it's 145 and I call him wondering where he was he sounded distressed and stated he was running behind on two other jobs he had taken upon I said ok I can wait he then said it could take a little while he said he would head over soon. Come 5 pm I called him again he said he was almost done and would be on his way sounding distressed. 8 pm comes and I called him he said he was already on his way he gets here and guess what!!!! He had the wrong part just by looking at the part we new it was the wrong one yet he insisted In opening the tv when clearly it was wrong he even new it was the wrong part yes that's right he new it was the wrong part !!! Then he said it was the last time he dealt with a Phillips tv because of this and I quote " fiasco" not only to insult the owner of the tv he told me he would be here between 1 and 2pm yet when confronted about the timing he has said your not the person I talked to yet I was talking to him on the phone I was the one who he told he would be there between that time frame I don't appreciate lies and worse yet think that he can make fools of us how dare he. Then he said he would fix it if we ordered the part that's when we got even more upset because he wrote down serials and part numbers but couldn't do the simplest of tasks which is ordering the part he said order it and I'll install it for free. At this point I can't trust you to keep your word even worse I can't trust to to install it properly even more I can't rely on you to keep an appointment( yes we understand that certain jobs take longer than others ) there is no excuse for a 5 hour wait time playing one sided phone tag utterly disappointed. He did give back the 20 dollar deposit for the part but he denied to refund the 35 dollars for diagnosis he didn't do anything but order wrong parts .... So why shouldn't he have returned it it was a waste of time. He claimed he didn't have any more than the 20 dollars. Which is just petty own up to your mistakes if your wrong your wrong. Don't trust them they lie and waste your precious tv time.

BN
Billzz N.

08/29/2014

Provided by YPmobile
Terrible service

I couldn't trust the tech to do anything for me. He ordered the wrong part, had me waiting 2 weeks. Showed up 7 hours late. I could go on forever. Incompetence galore. Don't trust them to do anything for you. They have terrible customer service

SL
Steve L.

05/28/2013

Provided by YP.com

SAME DAY SERVICE . needed tv for sports game got my tv fixed same day i could hardly belive it . great job

More Business Info

Hours
Regular Hours
Mon - Sun:
Payment method
cash only
Neighborhoods
Garfield Ridge, Southwest Side
Other Information

Parking: Lot, Free

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