Gary Pools & Leisure

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CLOSED NOW - Opens at 10:00am

Bought a pool package from Gary Pool's and the wall rotted through 4 years later. The floor sales were very reluctant to help us or get involved. After taking a lot of pictures and Gary Pools sending them to the manufacturer in Quebec, Canada, The manufacturer responds back that probably a stone hit the pool wall and caused the rotted area. In NONE of the pictures is there any stones in our yard. Then as a "Good Will Gesture" the manufacturer would only cover 50% of the pool wall value of the 4 year old pool. Plus the manufacturer wanted $264 in freight charges because they would only allow it to be sent from their location in Quebec, Canada to allow coverage. We would be required to come up with $836 and send it to Trendium Pools and then they would ship it out within 30 days. Gary Pool's were NO HELP in this process other than the main sales guy complaining that he regretted getting involved at all with our issue. Gary Pool's Warranty is 1000% USELESS!!!!!!! After everything was sent back and forth with their supplier then the sales guy offered us a repair company to come over and repair the wall but none of this was covered at all. This repair would cost $200 to $500 depending on what they found. We will Never shop here again!!!!!!!!!! BUYER BEWARE BEFORE BUYING ANY OF THESE INEXPENSIVE POOL PACKAGES THEY OFFER!!!!!! They are inexpensive because they do not stand behind any of their warranty plans and neither does their supplier.!!!!!! We went to a reputable pool supplier and got rid of the JUNK we purchased from Gary Pools!!!!! Don't shop here!!! Runnnnnnnn Away!!!!!!!