Morris-Jenkins

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We originally contacted Morris Jenkins to install a new toilet. Our old toilet was constantly running and we wanted to replace the toilet. Morris Jenkins discovered why the toilet was constantly running--we had a leak--fixed the problem and installed the new toilet. We are happy with their service and will use them again.

James Istre performed my service yesterday. He was right on time and did a great job. He was polite, professional, and very helpful.

I had them come out because my System was frozen and not working. They sent a tech out and by the time he got there my system was already thawed. He checked out the system for leaks and made sure it was fully charged. I told him something is wrong and that the system was not blowing very much air. He said that is how a split system works and it was good to go. Well one week later the system froze again, I let it thaw and let it go. it froze once again, I called them and asked why would it be freezing. I told the to send a tech out and check it out. Well the system just stopped blowing all together. I had another guy come check it out. It turned out that the split zone actuators were not working in fact one of them was not even wired and he showed me the wire hanging down from the actuator. In further inspection he found that one of the actuators was wired closed which ran the upstairs, hmm I told the guy from Morris Jenkins it was not blowing hard at all. Well this guy adjusted both actuators and wired up the one that was not wired up and it works great NOW. I think the Techs at Morris Jenkins need to do a little more due diligence when diagnosing a problem. He wasted my time and caused two additional miserable nights of sleep. Lesson Learned...

If I could choose 0 stars, I would give 0 stars. From my point of view, very bad, very questionable quoting practices by Morris-Jenkins.



I asked them to come out to my townhouse to check the re-installation of a new thermostat. They came out, and quoted the "lowest cost" thermostat for $265. Asking what model it is, they said Honeywell 5000. I checked online, took me 5 seconds while on the phone,, and see this model is $44.99 new retail with full warranty. That's a $200+ or 488% MARKUP !!



After asking if I can buy it myself and they install it?

"No".



Even if it is the same brand/type/model, in original unopened packing?

"Yes, not even then".



Why not?

"We can only stand behind our work if we install the components we bring ourselves"



In other words, their profitable markup model wouldn't work.



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The next item he quoted was a dual capacitor, for $388.

I told him, let me get a second opinion and have the feeling that this item might also be marked up $200.



He was short-lipped from there and "thank you good bye".



I checked the capacitor, and figured out I was wrong. This item is not marked up $200, it is marked up $368, retails $20 new with warranty....



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Why these practices?

Not amused.

David was great. Very nice and helpful. Explained potential issues and offered advice on how to prevent future problems. Extremely friendly and easy going. He was prompt and took great care of us!!!

Just great service. From the initial call by me, was given a 3 hour window, (8-11p.) David arrived about 9:45p, had a feeling he knew what the problem was, in and out in less than... 45 minutes. Thank you!

David was very nice and informative. We will certainly continue to use Morris-Jenkins in the future.

The guys were nice and friendly and explained what was wrong with my unit so I could understand.

Morris Jenkins is awesome. Very professional and thorough. MJ always does an awesome job.

John investigated to find out why my system shut down. Found out what it was, fixed it - tested it and told me NO CHARGE as my system was just serviced a month ago. THANK YOU! You guys rock!

My experience with Morris Jenkins has always been very pleasant and very satisfactory. I would not hesitate to recommend your company to everyone.

Serviceman was very polite, clean and job was completed well! (A+ employee.)

Jon was one of the best. I wish more company's had people like him. Put a star next to his name.

We continue to be pleased with the service we receive from Morris Jenkins.

Josh was the technician that came at 1:00 am. He was so courteous and professional. His attitude is to be commended.

Morris Jenkins staff, phone operators and service technicians are absolutely the best. They are courteous, professional, knowledgeable and trust worthy! Kenny arrived earlier than scheduled appt., which was great due to the 100 degree temp. day our ac broke. He was quick to diagnost and repair the broken part. We are cool again!

Excellent. Always pleased..never had a bad experience over the years.

Kenny explained the problem in great detail, also explained what he did to correct the situation. He was most courteous, professional and I felt confident in this work.

Very impressed with quality of service

You are definitely the best! Couldn't ask for more. Mike was gracious and efficient. This service was incomparable. Despite the enormous volume of calls due to the heat, Mike arrived way ahead of schedule, identified the problem immediately for a quick repair!