Henderson Properties

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Henderson has helped us for the past 6 months and has been very informative with what has been in the past a struggling HOA. So far I would recommend Henderson to other HOAs

As a homeowner in the Vantage point community this company has been completely distasteful. In areas being customer service, maintaince, and organization. Our small community is beginning to look like a wild forest from the lack of support and service from this company. If they will not listen to the residents in my community maybe their other potential and current customers will. Aside from that there should be more HOA companies that value and respect black communities as much as the residents. Money shouldn't be the only motive, understanding that families and children will spend most of their time and childhood in these communities is priority. Put action behind your mission statement, principles, and values.

My advice to anyone renting from this company is to literally take a picture of everything... every room from floor to ceiling, inside your toilet bowls, every fixture, every door, all your landscaping... everything. I vacated a house from this company and they charged me for tree removal.... TREE REMOVAL. Since when is a tenant responsible to remove trees? Well I've filed a complaint and am trying to get the money back but renters beware... when you leave, they will nickel and dime you for everything and if you don't have a picture to support your claim, they won't even listen to you when you try to appeal for your security. ALSO... they keep the interest on your security deposit!

Nadyne has been managing our community properties for years. We couldn't have asked for anyone more accommodating. She came right in, saw what our combined community needed, and made suggestions on how we could operate better. The process of working with her is mostly guidance. She makes suggestions based on her expertise, and advises us on the best options. Overall, our board members and communities are happy with Henderson Property Management. The staff is great! Our community was built in the 1970s and is in need of a lot of updating and maintenance. We still have a long way to go. But we are looking forward to continuing that journey with Henderson PM by our side.

Matt Pryor and the rest of your supporting staff always meet or exceed my expectations. We make a lot of requests and they always come through and on a timely basis. I have and will continue to recommend Henderson Property Management.

Stacey does an excellent job for us at the Townhomes @ Birkdale Village. Thanks so much! I highly recommend

Nadyne, in my opinion, the best property manager. In my 19n years as a resident here... She is a valuable asset to your company. Thanks

Thank you Heather for your kind help and excellent follow up. Heather has been a big help to me with several needs that I have had and has been very thorough and concerned during the whole process. Her help with scheduling the clubhouse and also the financial aspect was so appreciated. She has always called me back in a timely manner when I have left a voicemail.I h ave appreciated her helpful attitude more than words can say! She truly earns the "5 star" rating!!!

Tippi has been extremely responsive to the needs of our community. Thank you very much! Highly recommend!

Matt is excellent to work with! As well as, Kathleen. They call back in a timely manor and respond to emails rather quickly. I have been very pleased dealing with Henderson Properties as a whole. Thank you for all your help!!

Although the issue has not yet been repaired, Dennis quickly identified the problem and was courteous and professional. He is to return to repair the issue. Stacey's da bomb. Thanks for doing a great job and keeping the stress off me! I have always had a good experience with Henderson Property Management. Employees are customer oriented and very professional.

You guys do a great job with my property in Rock Hill. I like your annual inspection process and report, and the fact that I get an early reminder of when the lease renewal is coming up. That, coupled with a brief statement of the current rental market allows me to determine if a rent increase is warranted and/or feasible. My other PM's do not provide this. I have strongly suggested that they do!

Henderson Properties is truly awesome. They are fast, friendly and convenient in Charlotte. They always work with you on any situation, as well as take complete care of any needs for a family such as mine, when it comes to first time renters. They also help families upgrade to bigger and nicer homes with out any problems what so ever. Now I understand why Henderson Properties is rates one of Charlotte's best top 5 Realtors. Thank you for everything you do for the people in Queen City and surrounding.

I truly appreciate your prompt response to my maintenance concerns. The two times that I've needed immediate service were both wonderful experiences. Thanks!

I own a patio home in one of the properties managed by Henderson Properties. I need some outside repairs done to the home before it can be put on the market to sell. The moment the manager of Henderson Properties maintenance division, David Kilpatrick, heard about my request for help, he was on the phone to me.

David was interested in actively helping me with my individual situation and took immediate action. I felt confident that he would follow through with what he said he would do to move the process forward, and, in fact, he did! David was up-front and honest, and I appreciate very much his directness and plain-speaking. His integrity and high regard for customer service and quality work were evident throughout his conversation with me.

I very much appreciate David Kilpatrick's assistance and dependability in following through. David is someone that can be counted on at Henderson.

Prior to deciding to sell our home we had Henderson Maintenance department inspect several problems we needed to address prior to listing. We had our air conditioner, tile, deck, exterior painted and then roof repaired by David (maintenance manager) and his team. They promptly returned all phone calls and texts. Their estimates where reasonable and repairs done within budget. The follow up after repairs was so good we decided to list our home with the Danielle at their sales department. Danielle's preparation and execution of the process helped our home sell within 90 days. We had several issues with the buyers at closing. Danielle took the emotion out of the equation and walked us through to a successful close. Needless to say she is helping us find additional properties Thanks a million!

Lisa Ratledge was very helpful and patient with my wife and I as we bought our first home. She was also very helpful in going over the paperwork, and ensuring we felt confident in our decision. Thank you for making it such a great experience!