Fitness Connection

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CLOSED NOW - Opens at 9:00am

Fitness Connection has been a terrible experience. I was only a member for 1 month and in that time frame came a great load of disappointments. None of the staff seemed to every know what was going on. Upon signing up, we were told there were bootcamp classes there three times a week when come to find out bootcamp is actually offered once a week at the location. I was consistently misinformed by staff about policies and procedures clearly they knew nothing about including services offered, cancelation policy, and how to actually go about canceling your account. I tried to cancel my policy within the 30 days notice and was told I had to come in to cancel when in fact was informed by the billing company that I can cancel online. Fit Connection then tried to bill me for another month because I was not within the 30 day cancellation policy. Trying to get this situation taken care of was an absolute nightmare. I am a very patient and understanding person when it comes to these types of things. The only other company I can't stand is HH Gregg due to terrible customer service as well. No one could even tell me who I needed to contact or give me a correct contact number. It took me 6 people and two days to get to the right one. I emailed her and requested a call due to my concerns. She emailed me and said I waived the fee and that was it. Thank you for waving the unnecessary fee but how about some concern and gusto to fix the pieces of your company that I had a problem with in the first place. Absolutely terrible experience!