Animal Medical Hospital

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I can't really express how disappointed I am with AMH. My boyfriend was down from Raleigh to help me bring my newly rescued cat for his appointment and we left early with him and drove from Cornelius down to their offices. Through no fault of our own, Independence was closed down to one lane. We were about 18 minutes late (I called before my appointment time to let them know I was running late and why).

I understand that they'd have to take the next appointment before us in that case, but they didn't just do that -- they enacted a PUNITIVE policy that they would take all the walk-ins in the waiting room before us. We would have to wait (with my cat in his tiny temporary cardboard crate that he was currently dismantling) for over an hour. I know they could have made an exception because one receptionist asked about it, but they chose not to. Nevermind that I told them about the road conditions and my boyfriend's 3-hour trip. Nevermind that we weren't 20 minutes late (that's when their policy kicks in) until she started checking us in and called back to the doctor.

This is ALSO the same office that years ago agreed to see my turtle (not an emergency or anything). When I got there, I quickly realized the vet had NO qualifications to do so -- she was basically a recreational turtle lover. She had as many qualifications as I did. She even wanted to clip my red-eared slider's nails -- not something you do. I paid for the visit and didn't say anything then, though I was upset, but now their offenses are really accumulating.

Thanks for helping NOT helping me with my new rescue baby at all.

Other relevant info, by the way: this is one of those giant machines of a vet clinic with tons of doctors. I much prefer a small vet clinic where they know me and my babies and actually CARE about my animals.

We have been in to see both Dr. Coe and Dr. Pennea, both really great veterinarians a great. The staff is also very comforting both me and my dogs.

Top notch Doctors and staff who gave amazing care to my very sick cat, Halloween. Thanks to Axy at the front desk for her help and the wonderful doctors, all of whom helped to put my mind at ease over what was a very, very sick kitty. Clean, bright, welcoming. It felt right the minute I walked in. Highly recommended.

This is the worst Animal Hospital I have ever been to. We brought our puppy because my husband and I thought she may have the start to an ear infection. When we got there we waited over an hour, and then were told an emergency came up (understandable) and that we could leave our puppy there, and when they got to her, they would call us and we could come pick her up. So we did exactly that, except we got a phone call along the lines of... Your puppy is now limping and we have no idea why, but we'll pay for the x-rays (basically stating, we messed up, we aren't releasing how or why, but we will pay for our mistakes) As soon as we got that call we went to pick up our dog immediately and they denied that anything had happened and there was no documentation of how anything could have been their fault. They continued on trying to charge us $200+ and instead of doing anything to help, they discharged us with pain medication. When asking for the names of the staff who were in charge of kenneling the dogs, they stated their record keeping was inept and they had no idea who was working those hours. They aren't responsible for their actions and just try to cover up their mistakes instead of being honest. WORST place to take your little furry ones. If you love your dogs as much as we love ours, you will be smart to go somewhere else.

This place is terrible. I cancelled an appointment there to have my Dog Euthanized, as he has been behaving very happily and spry the last several days, and has become more active than previously. As a result, that night the Charlotte Mecklenburg Police visited my home, waking me in the middle of the night, without a warrant, in response to an alleged complaint about one of my 2 dogs, both of whom live inside my house! Such a waste of public resources to harrass your customers for cancelling an appointment. Thankfully, my dog will have a few more good days of life, and when his time does come to pass, I will not be at the hands of these low lifes!

Dr. Binder is fantastic . I wish my own doctor was as caring and attentive. Than you for making my pet better.

My pet had a very thorough exam with the vet & we didn't feel rushed. This was an excellent first experience.

Carolyn did an excellent job at check out! Her explanations were very understandable and all requests were satisfied with a smile. The Pet Counselors at Camp AMH loaded my pups into the car and sent us off with smiles. :) Ya'll are STILL after 25 years the best! Thanks Susie G

Love AMH! All the vets are thorough and so good with my old dog. The staff is professional and friendly, appointments are seen on time, the office is clean and modern. I really could not ask for more.

Really an excellent vet. The staff is great and they take the best care of my old lab. Dr. Sheehan is extremely knowledgable and genuinely cares about her patients. We feel so lucky that she is our vet!

I brought my dog, Aggie here last week for a check up. We met with Dr. Angela Abendroth who was great with Aggie. Come to find out, she also has a German Shepard so it seemed the bond between my dog and his vet was immediate.

Thanks for your kindness and patience. Everyone was so considerate of us and our pet- in time of emergency that was greatly appreciated.

Thanks for taking care of my furry little baby! Tiger loves it at Animal Medical; we say he is going to the spa!

Dr. Kiefer was very compassionate and explained all the issues and problems we had encountered very well!

I brought my dog in for an emergency visit last week. They saw us almost immediately and were very efficient. The staff and doctor were very pleasant as well.

I was going to be out of town for about a week and had to board my dog and cat. My regular vet was full so I ended up bringing them to the Animal Medical Hospital at the last minute, luckily they still had room. They were very nice while I booked the appointment and dropped them off, but what really impressed me was when I came back to pick them up. I was very excited when they told me my total! It was actually about $100 less than what I was anticipating. I will definitely be back!

I can't even put into words the gentleness used when people from here are caring for you pets. They take the time to analyze ever issue and always fins the best solution for whatever is wrong. Amazing and dedicated!

Thanks for great work you all have provided for my family and I. We have had to come in a few times this past year for the emergency services and have just recently utilized the boarding services. I know my dogs are receiving great care when we come to the Animal Medical Hospital.

I brought my cat into the Animal Hospital on Teasley Lane for the first time a few weeks ago. I am not very close by but after a horrible experience at our last vets’ office, I was in need of a new veterinarian. We saw Dr. Sheehan and just adored her. She was so kind and caring about my kitty. The staff was just as good as she was and I am very pleased with you all.