Charmaine's Hair Designs

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OPEN NOW - Closes at 8:00pm

I must say I really like this salon. I have been to other salons in the area without finding a place that felt comfortable to me, I believe I have found the perfect place now. I was greeted and offered a beverage. My stylist was very professional and timely. I love my new style and look forward to future visits......Well I have been coming to Charmaine's for almost 2 years now and I love it .Bonnie Davenport has been my very favorite stylist,I always get exactly what I want and get tons of compliments wherever I go, I would HIGHLY recommend her!

--I also added a few pics of (per the stylist) what she intended for my hair to look like after 6-8 washes. No thank you!



Hi Christel, I am writing this email so you will be aware of what happened at my last appointment. I no way intend to trouble the hairstylist, but if I were an owner, I would want constructive feedback on a bad experience so I thought I would share. I had my hair colored/cut in November with Sarah. I normally see Jennifer, but could not get an appointment with her in time (I am a last minute scheduler) so thought I would try someone else to get it done in time for Thanksgiving holidays. I came in to see Sarah and just wanted color, but no cut. After she informed me that it is a package deal for cut & color, and I would be paying for the cut regardless, I said I would get one since I'm paying for it anyways. I am still a little baffled by this since most salons separate the costs between cut and color, but Sarah informed me that Charmaigne's offers a package deal, and I have heard of a free cut being included with color. So, I guess the deal is any color & cut for $155ish and I tipped Sarah $30ish. (Not sure on the exact numbers, but right around there. I always try to tip 20% because my best friend is a stylist and I know every bit helps. ) The color looked good when she was done, but there were two major problems:1.Roots were not covered: I still had quarter inch roots when I left. I didn't say anything to her then as I had a meeting that night and a packed schedule for the next 2 weeks with no breaks in the day or evening with school and 3 jobs, plus I hate being critical after someone just spent 3 hours doing my hair and figured if it really bothered me I could call later. I realize now I should have said something then. I have been coloring my hair for 15 years and only had this happen one other time. When it happened before, I called the salon back and they immediately brought me in for a touch up at no charge. When I left the message with your salon, they said it had been 5 weeks which is why I had "new growth" and I was welcome to make an appointment to get a touch up done. I explained last night on the voicemail that I meant what I said when I left with quarter inch roots. I did not have "new growth", the roots were not done the first time. Also, I had my hair done on November 20th, and I called about it last week. It has been 3 weeks since my appointment, not 5 weeks. Additionally, I had my hair colored darker so the roots would not show as much. I now have 1" roots that are showing along with my old color because a semi-permanent dye was used. 2. Semi-permanent dye: Sarah also said in her voicemail that she use semi-permanent dye that would wash out in 6-8 washes because my hair was fragile and I was welcome to make an appointment for a deep treatment. As I stated before, I have been coloring my hair for 15 years. Whenever a stylist has used semi-permanent dye on my hair because of current damage, they have told me in advance so that I have the option to choose between permanent and semi-permanent dyes. Also, the cost is ALWAYS reduced with a semi-permanent dye. I checked with a few ladies at work today, and some local friends as well, and they said their salons always reduce the charge with a semi-permanent dye. When I came before to see Jennifer, the total was right around $140ish for permanent dye. I was charged more for a semi-permanent dye than I was for a permanent dye. $155ish for a color/cut that washes out in 1-2 weeks is VERY overpriced. My previous stylist in a posh salon in midtown Atlanta does not charge that much for that type of appointment. I feel that the total for this appointment should have been around $80 including the haircut. Regardless, I am now stuck with a hair color that is exactly what it was on November 20th and out $185 with the option (per your salon) to pay another $185 to get it done again.