Pilson Auto Center of Charleston
1506 18th St, Charleston, IL 61920
Reviews
02/15/2014
Provided by YP.comThis was the worse buying experience I have ever had in my life, I am not simply stating as someone that is upset but taking the time to post this because I have never gone through such a horrible experience in my life. What we where promised what we got and the 5 months to get things straightened out is unacceptable and was a nightmare. We jumped through the hoops not them, we had to track down to get answers and help, the customer service is unacceptable, We bought a car that had been damaged on the lot they promised us it would be fixed the next week. It took months of never hearing back before they did after I had to threaten to bring the car back, then they had the car for over 3 weeks only to bring it back and not have everything fixed. I spent months calling them trying to find one person that would be willing to help with there broken promises only to be given an endless run around and call backs i never got. The even crappier part is the car still is not fixed but I finally gave up as im sure they had hoped I would. Maybe instead of them spending so much money on Ignorant commercials they should invest some money on customer training. If anyone is thinking about buying from this place I urge you do yourself a favor please go somewhere else and if you do make the mistake of buying get everything in writing, and then have fun having them honor it.
More Business Info
- Hours
- Regular Hours
Mon - Wed: Fri: Sat: Sun: - Extra Phones
Phone: 217-234-8851
- Brands
- AC Delco
- Categories
- Used Car Dealers, Auto Repair & Service, Automobile Parts & Supplies, Car Rental, New Car Dealers