Helmuth Garage Door Co

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CLOSED NOW - Opens at 10:00am

Called him to fix a spring and he broke my opener motor when re-attaching it. It got ripped off the wall first and then he cursed up a storm at Wayne-Dalton (manufacturer) and ended up splitting the metal plate when he angrily used a bigger and longer lag screw. I believe he knew he had at least cracked the plate because after taking my check he got in his truck and left (went to another job) before the garage door had been reset. The light was blinking, error, and he told.me to give it a few minutes and try it again. Well, 15 minutes later no luck, so I called him an he said he'd be back in another hour or so!!! I left the door open and he came by and "reset" it.... I ended up calling him back 3 times because he never properly reset the opening position.... needless to say, the plate broke by that evening and the motor was just stripping the bar because ge broke it. I sent him pictures through email, text, and talked to him on the phone. He just denies it up and down like I expected.



I gave him a chance to make it right as a business professional, I asked for less than half of the cost it was for me to replace it. I wanted to give him a chance to make it right, but he asked why I didn't call him to replace it? Because HE broke it and doesn't deserve any more of my money!!!



I'd compare what he did to me like lighting a firecracker and running away before it explodes..... except I knew he lit it when it blew up. I believe he knew he broke the plate, that's why he ran away and that's dishonest.... HE broke my unit, and then angry at me about it? Yeah.... I don't recommend him.