Family First Appliance Repair

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This is a PERSONAL review of Family First Appliance Repair. My husband and I both worked for Family First Appliance Repair. This is by far the WORST Company we have ever had the displeasure of working with. All they do is lie! They lie to their customers AND their employees. They lie about the parts; lie about ordering the parts and WHEN they ordered the parts. IF you happen to be one of the lucky customers that they actually ORDERED the part for your appliance, they would lie about WHEN it was actually ordered! ONLY after a customer would call to see when a "technician" was coming back to their home to repair their appliance would the "company" order the part! It was only when the customer had to call CONSTANTLY to get an answer about their appliance repair! I HAD TO LIE to the customers because NO ONE actually ordered the part that was needed to fix the customers appliance! Also, the part would "sit" on the shelves for WEEKS after finally being delivered to the office because the person in the "parts department" would NOT mark the parts "received" after the parts were FINALLY delivered! No one would call the customers to let them know that their part was delivered and schedule the installation. They lie about the ability of their "techs'. Most of the "technicians" do not have any training what so ever. My husband spoke to the owners, Ed Dobbins and Steve Campbell on this subject many times. And they started training "classes" once a week, which turned out to be a joke. The few "classes" that were held, turned out to be nothing but a quick explanation of the parts of an appliance. It was all fun and games, with one of the owners, Ed Dobbins, who claims to have been a Tech Manager for Sears, the one teaching the classes. All Mr. Dobbins did was show the "techs" how to destroy the back of a refrigerator while trying to get it open. Complete failure. On all accounts. In every way. One early example: My husband came across a dryer that had been previously repaired by "technicians" from Family First Appliance Repair. This DRYER had the SAFETY on the heating element BYPASSED!! AND had burned out because of it! We IMMEDIATELY went to the owners about this OBVIOUS safety violation and simply put, NOTHING was done about these issues! This was NOT the only time my husband found things like this (we still have pictures). He talked to the owners each and every time. But to our disappointment, they never did anything about it. Instead, they praised the technicians and acted like it was no big deal and my husband and I were made to look like complete drama queens and were made fun of because we worried about the safety of the families they continuously put in harm's way. I called one of the owners today, Ed Dobbins, because of my husband, who recently quit because of MANY reasons, had not received his last and final paycheck in the mail. To my dismay, I was cussed at and called racist names and was told to go back where I came from because Mr. Dobbins asked me why my husband quit. I responded with "Do you really want me to answer that?" And his exact answer was "yes, its feedback." So I proceeded to tell Mr. Dobbins exactly what my husband and I had talked about for months. I told him a few of the reason why his "company" is failing and the reason why his company WILL FAIL. Please forgive me for not listing all those reasons here in this review (just look up other reviews of this company) but I honestly don't have the time it would take to type all of it. And honestly, you would have to experience the vile, vulgar place for yourself before you could take in the full scope of unprofessionalism and childlike behaviors. This company is a joke, plain and simple. To make matters even worse, Steve Campbell (one of the owners) called my husband 9/20/2017 to try to intimidate us into taking this review down, telling us that he could sue us for Libel. Funny thing about libel charges, you have to PROVE that the allegations are FALSE. I can PR