Metro Appliances

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Scheduled a repair 6 days out. Then on my service day no one showed up or called. I called them and "Chris" was acting as if she didn't remember me or our conversation or anything. Then was unwilling to assist in any way...They must be so busy they don't need my business. I wanted to use a local company, but I won't every use this company.. BAD BAD BAD experience.

These folks diagnosed our dryer issues correctly and were very quick in making the needed repairs. In our situation it was the same day. This was great because with a family our size there was no way we could go a long time without a working clothes dryer. Very professional and cleaned up after themselves. Dryer runs like a champ. I got their name from a person in my office that had previously used their services.

NOT RECOMMENDED!



I had a very sporadic issue with my front loading washer being full of water when empty or not draining at the end of a cycle. After 3 or 4 times of opening the door and getting a bath, I called Metro Appliance on the recommendation of a friend.



Without even looking at the washer, they diagnosed the problem over the phone as being a leaky water valve (shouldn't I have heard water running or dripping if this was the case?).



After rescheduling my appointment 3 times because of part delays on their end, they finally sent an elderly repairman (near 70) to my house who did ABSOLUTELY NOTHING to re-create or diagnose the cause of the problem. I don't know if the part they installed was even really needed or if it was (as a friend later suggested) something stuck in the drain pipe that was keeping the drum from emptying completely.



The repairman did not know how to turn the washer on/off, borrowed my footstool and swore repeatedly (and I mean loudly!) as he wrestled the washer out of place to replace the valve. He also swore at architects, plumbers and builders for putting laundry rooms in tight spaces. He did not let me keep the replaced part so I could have it checked out by Sears, (the washer is a Kenmore) and when I asked him if he was sure that was the valve was the problem and he said "I don't know, I hope so." So I paid $155.10 for hope?? Let's just say my confidence in his repair is pretty low and I will never have them into my home ever again.