Prestige Flooring Center

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I had to install a phone recorder on my phone because of this company. I hired this company to handle my flood damage in La Quinta. I'm out of state and had to hire this company over the phone. In my initial conversation I was assured by Ms. Jordan that they would keep the costs to 5K and try hard to get it done for even cheaper. Imagine my surprise when the invoice came in at over 8K!! I immediately called to find out what's going on and Ms. Jordan said that she never promised that she would limit the costs to 5K, which is not how I perceived our conversation. I asked her why she at least never called me to tell me that things were getting beyond my 5K cap and she told me that she was too busy with 12 other projects. I can understand that they were busy since the rain flooded a lot of homes in the area, but I felt that I still should have been informed that my 5K cap was coming in at more than 60% over budget! I was also never sent pictures of the damage as promised or updated daily as promised. My conversations with Ms. Jordan got increasingly weird as I would specify something and she would do the opposite and then claim that I never said that...hence the phone recorder. The last straw was when I told her not to run the credit card until I got down there to due a visual inspection of the work in a few days, and then she immediately ran my card. I called her and she denied I ever said that. Here is a list of some of the egregious fees charged for the work Prestige did: BTW the house is only 1300 square feet. Baths, Kitchen and hall are tile.



$1,405.00 to remove the old carpet and pad!



$780.00 2 large humidifiers for 3 days



$1800.00 16 airmovers for 3 days



They also charged by the lineal foot to remove baseboard and toe kick. Incredible!



Oh, and by the way they provided an estimate to repair the damage which came in at just under 15 thousand dollars!!! Their estimate to replace the low end carpet alone was $3200. Twice what Home Depot charged to install it just a year and a half before. I had similar flood damage just a year and half ago and another company charged $9800 for everything...water abatement and restoration...not the $22,000.00 this company was hoping to get. DO NOT USE PRESTIGE.

The owner Jeffery Jordan is plain and simple a jerk. Wouldn't stop yelling at his employees even when we were in the store! How unprofessional!

Wonderful, family run business! We had a great experience with Patti and her husband when we had their company lay laminate in our kitchen, and add travatine stone around the fire place and in the entrance. Patti has excellent taste and her husband does the measurement, then supervises the installation crew himself. We had had other work done by a large rival firm in town, but found this latest experience much more positive. Best thing about the other firm was their installation crew, and we had the same crew with Presttige. Would recommend this company to anyone doing this kind of complex work!