Living The Dream Auto Care

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I first used Living the Dream Auto Care in Canton based on posted reviews and the close proximity to my home. I found them expensive but thought they were thorough and had pleasant customer interaction. Then I took my Jeep there with a complaint that I had lost power to my rear wheels and I went as far as to say I believed I had a problem with my drive shaft or rear differential. I rented a car for a week because I expected it to be a serious problem. They called me a few days later and said they couldn't find the problem but recommended that I change my differential and transfer case fluids and gaskets in those components, which I did ($600.00). 5 days later, while driving home on the highway, my transfer case exploded and my drive shaft dropped to the highway. I luckily made it to the side of the road and got a tow. I returned to Living the Dream and spoke with Paul "The President". He stated he had no idea how they missed the problem and they would do whatever it took to make it right. I had my car towed there and a couple days later Paul called and said it would cost about $5,000.00 to fix. I told him I thought we had an understanding that it was his responsibility, he now said he didn't see it that way as I said it was a shaft or a differential problem and it was actually my transfer case (which he had serviced). I spoke to several other mechanics who all stated there was no way he was not responsible, they went as far as to say it was more likely his service that caused the failure (ie. forgot to put fluid back in the transfer case or used the wrong fluid). They all said there was no way someone should miss such a major problem, especially with how specific my complaint was, and that I was lucky my drive shaft didn't catch on the pavement flipping the vehicle. I ended up contacting my insurance company with my claim that they were responsible for the damage to my car, they agreed and I was paid for the damage. I ended up trading in what was left of my car believing it would never be the same.

I was totally impressed with the place. I brought my car in for a brake job that another facility recommended, and these guys told me the repair was not necessary, at the moment. They saved me a boatload of money. The waiting area was clean and I enjoyed the free wifi. I am definately going back and recommend this place to anyone.