Fifth Third Bank

Write a Review614-834-2969

CLOSED NOW - Opens at 9:00am

I have previously banked at this location before with no issues. I have made large deposits at this location as well. I have been through the drive though many times and have never had any issues. When I went to this branch yesterday to cash a check for some needed cash during my errands the teller shocked me by refusing my request. I was further shocked when the teller accused me of not being the account holder. I showed the teller my ID that is clearly me. I offered my banking cards. None of this evidence seemed to change the attitude of your employees. I was made to feel like a criminal in the bank that I have been using for years. I was hurt and frustrated by their actions. I was also in a hurry with all of the things I had to get done that day. I asked if they could simply deposit my check into my account. This request was also refused. I requested that they just return my check to me and I would cash it at another branch. I was amazed when I was told they would not return my money to me. What right do your employees have to refuse to cash my check, then refuse to deposit my check and then refuse to give the check back to me. What right do they have to tell me that they are keeping my check and will not do any banking services with me. I was in a rush and they decided to hold me up for 40mins to dismiss me and send me away without my check. They gave no opportunity for me to prove that I really was the proper account holder. The story is very detailed and I am very willing to sit down and share this with you. After leaving your branch I contacted my home branch and described my horrible experience. My home branch was as shocked as I was at the way I was treated. When they contacted the Canal branch, the Canal location tried to tell my branch I never showed my ID and this was why they wouldn't cash my check. This was clearly a lie. Why would your bank employees fabricate lies about me when I am a loyal customer just trying to use the services I pay for? This is not something that should be tolerated at any degree. There needs to be light shined on the experience that I had with this banking branch so that no other goes through such a horrible experience. I do not know if they were unable to believe that a young African American woman could hold an account with funds in it or if it was just pure malice. I have been a resident in Pickerington for 15 years and my husband is a respected man working in the Defense industry. I have two lovely children who attend school in the area. Yet yesterday your bank made me feel like a common criminal...and worse made me feel racially profiled! I spoke to several other branching managers about my issue and they all offered me other actions that could have taken place to resolve my issue. This situation should never have played out in the manner I experienced. Going into a bank that I have banked with for years only to be held up for over 45mins to be told that I am not myself while they are holding my driver license with the photo of me in front of there face, along with me providing other banking visa cards issued from within their bank. The tipping factor was that they would not give me my check back. Every branch manager that I spoke to about this said that was unethical. So whatever problem that they decided they had with me that day was wrong!!!!! I want no other person to experience This!!!!! Please contact me to explain the bank's policies and procedures and help my understand why I was made to feel like a criminal in the very bank I chose to deposit my funds in.