LA Pet Memorial Park SOPHIE Inc

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PLEASE!!! NEVER GO HERE!!

In April, I had my best friend and amazing 170 lb Great Dane Rudie cremated here. I bought a very expensive urn from them. Apparently with his remains in it! Months later, I got a phone call from an employee of Los Angeles Pet Memorial Park & Crematorium saying..

“Rudie’s ashes are ready.”
I said “Then who’s remains do I have?!”
Then they had to call me back .. Realizing, I’m sure, that they shouldn’t have called me and that I clearly had another dog’s remains. After talking to them again, I went to their business.

The manager and an employee opened the urn and there were two different bags, ripped open to make the weight of the urn feel like a bigger dog. There were CLEARLY two different pet’s ashes in there.. (As you can see in the pictures and I also have the video). The bags just ripped open and stuffed in!! The bag that they had saying “These are Rudie’s ashes” definitely wasn’t as much as a Great Dane would have!

They said that they had recently fired the last manager which they had discovered tons of problems that he had caused. For example, there was one dog that had been in the freezer for a year! The new manager said that they had found a filing cabinet full of bags of ashes, so they started calling people. Also saying “Maybe it’s better not to call anyone else if we find the remains” (??!!!)
After that, they gave me the remains of the other two pets’ ashes and apparently Rudie’s!
Now I have 2 urns and at least 3 dogs’ remains! Absolutely INSANE!!!

I can’t believe that this happened and I also can’t imagine how often this must happen. I feel bad for anyone that used this company and whose dogs I have, they could be anyone’s.. This was really hard for me to even put into words how horrible this has been.

He was like a kid to me and I’m heart broken.

Couldn't disagree more. It has been in existence since 1928 so they certainly know how to and do run a first class operation. Our Maltese, Jackson, is there and we always finds things well maintained when we visit him

A beautiful and peaceful park where you can either bury your pet or cremate. Everyone there is so friendly and understanding. I have seven dogs buried there and I know they are in a safe place. The cemetery has been designated a cemetery in eternity by the State of California, so they will always be there.