VSC Emergency-Critical Care

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We came for emergency care to Buffalo Grove location late night Monday. Our dog’s back legs were not moving. Doctor suspected back spine injury. We admitted the dog and were told, that MRI will be done around 6 AM in the morning and we will know final diagnoses by 10 AM and, if necessary, surgery will be done right after the MRI. However, they forgot to mention that there are only two doctors on staff on Tuesdays…. If we would know, we would off taken the dog to a deferent emergency place.
They did an MRI on our dog by the afternoon only and, only, because we called them nonstop, every hour. We received the diagnoses by 4:00 PM. The surgery was not necessary. The doctor did not even see the dog before she was already under anesthesia for MRI and we had to leave here overnight for his observations.
Some emergency! It took them 18 hours to provide final diagnoses and we had to leave the poor dog and pay for extra stay because they are understaffed.
If they had done everything as they said, the dog would be home the next day. She did not eat for 2 days, because, apparently, they do not allow raw food in the facility. After paying thousands of dollars, my baby is much worth then she was when we brought her in.
So, do not fool yourself and think that you are getting emergency services there. It looks like they are well staffed only at the reception. An army of receptionists is very proficient to get your payment in full before they take your dog for care and pay the extra-balance before they give you your dog back.
I am not going back there ever again! Suggesting, you think twice before taking your animal there, it is all about business, $$$$$.
Nonetheless, I do want to thank Claude Gendreau, DVM, MSc, DACVS, for “volunteering” to take care of my dog’s MRI and diagnoses, and his integrity while he spoke to me at the discharge.