04/19/2016Provided by YP.com
THIS IS THE WORST MOVING COMPANY THEY DID NOT SEND ME ANYTHING ABOUT THE MOVE AND FRED THERE WILL TELL YOU ANYTHING MY QUOTE WAS 950 WELL 3223 LATER AND ALL THE HIDDEN COSTS THEY DONT TELL YOU AND THE TIP FOR 20 PERCENT YOU BETTER THINK BEFORE YOU HIRE THIS COMPANY BUT BETTER YET I WAS WATCHING ALEX THE MOVER PICK UP A LITTLE DRESSER THAT WAS IN THE LIVING ROOM AND THE DRAWER FELL OUT WHEN HE PICKED IT UP AND YOU COULD HEAR IT BREAK. ALEX PUT THE BROKE DRAWER BACK IN IT AND ACTED AS NOTHING HAPPENED I TOLD ALEX YOU KNOW THAT IS BROKE RIGHT. THIS COMPANY WONT EVEN PROVIDE YOU THERE INSURANCE COMPANY NAME SO YOU CAN FILE ANYTHING
08/31/2015Provided by YP.com
Avoid Xpress. The telephone salesman was at multiple points either deliberately omitting certain costs, and at one point just plain lied. The loaders were friendly enough, but one of their acts was so unprofessional to be worth mentioning. I will also explain a problem with their general policy.
The net result of a combination of deception, misunderstanding, and a terrible policy is that the price they quoted me ($790) on the phone ballooned to $1307 on the actual day of the move. And they didn't even move all the stuff that was promised.
Problems with the telephone salesman (Josh):
He quoted me a price for my move from Princeton to New Haven, based on a "travelling-time estimate" of 3 hours. An important point he failed to mention is that this "travelling-time estimate" was for a one-way trip, and you had to pay more ($115 per hour) for both legs of the journey. In the end, I was billed for 5.5 hours of travelling.
After giving me an initial quote of $690, in his words, "the only other cost that hasn't been included" is the price of road and bridge tolls, which he claimed was "about $100". The actual toll price turned out to be $207.
Other costs not mentioned on the phone, but you will have to deal with:
1) They make you sign a document stating that you will pay for any parking tickets they incur.
2) Tip for the movers, generally expected to be 15-20%.
There was a misunderstanding where the salesman thought he conveyed that the movers would arrive at 9am, but I thought he meant that they would start driving off their base at 9am , and would arrive at my place at 10am plus. Giving him the benefit of the doubt, this could have been an honest misunderstanding, since I do not recall the exact words that were exchanged. However, the moving company had a zero tolerance for misunderstandings, and were completely unsympathetic. At one point, the salesman was shouting into the phone "are you saying it's my fault?" They offered an ultimatum: either we take your deposit and cancel the move, or we'll charge you $115 per hour till you finish packing.
Problem with the loaders:
These were friendly loaders (led by foreman Alex), however one of their acts was so unprofessional that it soured my impression of them. They agreed to move two of my lamps, and indeed they carried them into the truck. What they failed to tell me is that they unscrewed three of my lamp bulbs and tossed them into my car, without my permission. I only found out about the bulbs after the move.
Problem with general policy:
They have a policy to charge $250 if you make an "additional stop". I was particularly incredulous because I had stuff to unload from both home and office, which were separated by 5 minutes of driving. Such details were irrelevant to the moving company, and it was a painful policy to learn on the actual day of the move.
07/30/2015Provided by YP.com
I highly recommend NOT going with this company. Read up on moving scams before using any mover. We chose them to move from Brooklyn to Atlanta because they had the lowest estimate. It turned out that they had the lowest estimate because they weren't going to honor it - and charged us double. The worst part was how nerve racking they made the experience. They promised delivery in about a week, verbally. When it didn't show up in a week, I called, and they said it would be another day or two. Every time I call they give me the run around and then eventually say it will be a day or two. Repeat this process for another two weeks, not knowing where all of my belongings were or whether I would see them again. When everything arrived, it was in fairly good condition. My golf clubs were missing and some small parts of a bookshelf which made the shelf useless. At that point, I was just glad to have most of my stuff.
01/27/2015Provided by YP.com
We moved from NY to NH with these guys, and were very happy. We got a good quote, we had a lot of things, large flat screens, a dirt bike, all sorts of odds and ends, and we were a little worried they would be mishandled, we were wrong. They work fast, and with care, they didn't play any games with the prices, and no shady requests. In any case, if you need a mover, xpress moving van lines should be the first choice.
01/23/2015Provided by YP.com
I needed to move urgently but didn't know whom to hire. A friend told me to hire xpress moving van lines. It was very kind of them to book me on such short notice. They gave me a reasonable quote. They did a very good job. They packed and boxed the goods carefully, moved them promptly and delivered within the quoted time period. Thank you guys.
01/19/2015Provided by YP.com
Xpress moving van lines moved us from Queens, NY to Richmond, VA. We were very happy with the packing and moving service, which was carried out. My mom is staying with me and she is 80. They made it so easy with no stress. We would certainly recommend this company to anyone who is moving. The staffs were polite and honest. The packing service was a great option as I had many other things to settle and my mum is no longer able to do the packing at this age. For that the moving and packing was all done by the company. The other company that came out to us asked for very high rate with so many hidden costs. That's where we seen the honesty in xpress moving van lines their quote is very transparent and everything they charged for is understandable. We were told about this company through a friend who had been moved by them. We were satisfied with the move. Thanks to everyone who were involved with my move.
01/16/2015Provided by YP.com
My childhood friend gave me xpress moving van lines’s number and strongly recommended their name when I was looking for an affordable and reliable moving company. I called them and talked with their sales team about the matter. They were very attentive and also asked me some questions to know about the nature of the move. They also came at my place just 2 days before the move to check what their movers will be up against. I liked their seriousness and commitment. They quoted me a price which was well within my budget and in fact cheaper than what some other moving companies were charging. On the day of the move the movers showed up on time. They started the move very carefully but they were never running behind the schedule. They were good to wrap, move and store all my belongings at the new place. I was amazed after checking my inventory. All the glass crockery, painting; basically expensive and fragile stuff was carefully wrapped. I did not find a single scratch at anything!! I was also very happy with the amount that I paid for the move was a value for money arrangement. So, if you also looking to move only choose xpress moving van lines.
01/13/2015Provided by YP.com
A very difficult move was made so much easier by xpress moving van lines. The staff both in the office and the crew for moving was so courteous and helpful. We were explained everything by their rep at survey and the quotation were very clear. At the moving day nothing was too much trouble. So much of the stress was taken away from us, particularly as my father had a heart attack & hip replacement recently. The team worked very hard and was professional, but also friendly and approachable and liked to have a light moment or two while undertaking their duties. We have moved many times over the last 30 yrs this was definitely the best move!
01/12/2015Provided by YP.com
I used Xpress moving van lines for the second time. The both purpose was different. This time I hired them for official purpose. They were outstanding in the first time service. So, I planned to call them again. The guys have been quick and honest. I couldn’t make my move successful without their assistance. Their crew worked at unbelievable speed. I had no complaint at all. They handled my belongings with utmost dedication and they used as many tools and materials needed to make the move safe. They are always recommended.
01/10/2015Provided by YP.com
I moved with Xpress moving van lines last week from NY to GA. The company Sales Executive Fred visited my home to provide a quote and I felt from the first contact that we were in good hands. Their quote wasn't the cheapest but nor was it the most expensive but we chose to use them as they had the most professional and clear approach. On the day of the move the team arrived early. The team leader was a gentleman and he ran the move for us. I was amazed at how polite and helpful the team was. They packed every single item even the cups, mugs and glasses in paper, which was amazing! Overall the experience was really good. Moving is stressful but those guys lessened the stress quite significantly and we felt we could trust them completely with our stuffs. I would recommend them to anyone.
01/08/2015Provided by YP.com
I have to say I was doubtful when I first started looking for a moving company. I got quotes from 3 companies and xpress moving van lines came up with a great quote to move us from my 3 bedroom flat to a new 4 bed flat at my new place in Alexandria, VA. The moving was including packaging. They turned up early for the packaging and the team of 3 men that came packed everything within few hours, with everything protected and well wrapped. Next day they came on time, loaded everything cautiously. All the furniture that needed dismantling got dismantled and put back together at the new place. Altogether a smooth move and I wish to extend my gratefulness to the guys involved in my move; they were fast, careful and lovely.
12/30/2014Provided by YP.com
Just wanted to leave a brief review to let you know what a great job you did. Thank you for all your hard work and professionalism! I hope your boss knows what an asset you are. You definitely demonstrated knowledge of the industry and I want to thank you for being so upfront and honest instead of trying to make a sale. On top of that, you sent the best crew to my house. Josh and his team worked quickly, but handled everything with such care. They were extremely organized and I can tell how much pride they take in their job. They had my mother and I was laughing and we had a great time. No surprises on my bill and delivery came right on time also. I'm super impressed and can't wait to tell everyone I know about you. Thanks so much again!
12/25/2014Provided by YP.com
We have just moved to Stamford, CT from Queens, NY and it was xpress moving van lines that helped us moving. I was not willing to hire professionals but after trying by myself, I realized that I need professionals. But I was not willing to spend too much. I was in search of a moderately priced company. Out of many options, I decided on xpress moving van lines because of their sales rep Fred. He offered me a very good package and gave me enough confidence to go with them. It proved to be a very good decision in the end. Movers arrived on time for the pickup and the drop off was on time as well. Nothing was damaged or dented and the final price stayed within the quoted amount. I am really happy with their services and I am surely going to recommend xpress moving van lines to my friends and family.
12/19/2014Provided by YP.com
Sometimes a company should be judged on how they deal with arising problem. Xpress moving van lines moved our oversize wooden table and couch through narrow spinning staircase to the van. It was very hard without taking apart. But the expert movers were able to make it. I need to write huge details on how they solved that issue, so not now. It was obvious that they can handle any situation. In my case, they not only did solve the particular problems but moved my all belongings to the new home in Concord, NH without glitch. I wish for the best of xpress moving van lines
12/17/2014Provided by YP.com
After careful consideration I decided to hire Xpress moving van lines for my move from Bronx, NY to Washington, DC. I found the men extremely polite, friendly and helpful. There honesty and integrity are a credit to the company. They did the job extremely well. Packed and wrapped everything without any damages. Their sales rep Josh kept on informing us all the way and replied to all my questions immediately. They helped me a lot. So, if you are looking for a good mover, I strongly recommend Xpress moving van lines.
12/13/2014Provided by YP.com
I used xpress moving van lines and I had to share my experience. I have moved several times before and this is by far the best moving company and the best team of workers I have ever used. When I called the company, I talked to Fred, their salesman at the office, who was really helpful and friendly and he showed me clearly that my interest and my questions were his highest priority. He explained me the entire moving process and went over all the information with me and half an hour after our talk, he sent me an email confirming everything we spoke about. So, I booked the time frame. On the moving day, the moving team showed up on time and behaved in a very professional way. Not only were they professional team of workers, but they were also very nice, courteous and friendly. They showed up with a smile and all the requests I had were fulfilled by these people with no problem. Should I mention that they were super careful with my stuff and that nothing got damaged! Excellent customer service! To sum up, these are the best movers I have ever used and I would recommend them to everyone!
12/11/2014Provided by YP.com
I would like to add my five stars to the pile that xpress moving van lines already has. This shows how good and professional this company is. I talked to their sales rep Josh, who gave me the precise quote, the accurate date and time and impressive answers to all my questions. On the moving day, the foreman and two workers came to my apartment on time and wrapped all my things, and I can say that the crews were very professional and enthusiastic about the job and treated me in a very nice way. Their customer service was on a high level. They are very hardworking and very friendly crew. My kitchen equipment was wrapped very carefully, especially my new microwave which was shrink-wrapped. Nothing got damaged or lost. I even had a new set of a table and four chairs for my dining room and everything stayed intact. I can only praise the job they did. It is very important to have a stress-free move and you will get it with xpress moving van lines no matter if it is a local or a long distance move.
12/09/2014Provided by YP.com
I was really more than just happy with the service that I got from xpress moving van lines. I had no idea about them. I hired this company just because of their asking price and was hoping for the best. They moved all my belongings from Newark, NJ to Concord, NH in record time though they also did the packing. Nothing was damaged in the process and the price stayed same with the estimate. Actually, there was nothing I could have asked for more.
12/03/2014Provided by YP.com
I am here to write about my moving experience with xpress moving van lines. I didn’t use this mover company before. I have already acquainted with couple of moving companies because I have moved a lot. But I wanted to test a new experience with new people. I found xpress moving from a friend. Later I decided to use them and talked with their Manager. On our move day, they took excellent care of my belongings, were super quick & efficient. They were friendly and trustworthy. They taped up, covered and wrapped everything. It only took 6 hours to pack everything in my large 4 bedroom apt. I was amazed at how quickly and efficiently they emptied a 4 bedroom house, and how helpful they were in getting everything set up at the new place. I've moved a lot and these guys were the best movers I've ever dealt with.
11/22/2014Provided by YP.com
I am glad to inform that xpress moving van lines did a great job while moving us across the country. Their 4 men crew did really well to pack and load my stuff and move them to Salt Lake City, UT. They took less than the quoted time to get the job done and keep the damage under control and made sure we get a very smooth and stress free service. Well done xpress moving van lines. Keep it up.