Traditional Express Van Lines

Write a Review855-653-3240

I hired Traditional Van lines to help me move… I hired them to move my apt and storage unit from California to Colorado and another move transferring my storage in Texas to Colorado simultaneously. My California delivery was a nightmare. They picked up on March 12, 2018 with an agreed delivery date of March 15 or 16th, 2018. I waited till the 16th and never heard from them. I called Corporate and was told the California division failed to transfer to a truck heading to Colorado but it would make it on a truck and be at my rental home in Colorado by the end of the following week (March 23, 2018). March 23 came and went and I called corporate on that Friday asking where the truck was. I didn’t get a response and called again on Monday, March 26….still no response. I called every day – twice a day till I finally got a response on April 5. I was told by Shahira, that she didn’t know what happened but that my stuff was still in California and that I would get a discount but my stuff wouldn’t be delivered til the end of following week. I finally received my items on April 12, Instead of a discount – I was charged an extra $500 for the transfer. The movers were careless and rough with my stuff. I had to call and report their behavior to corporate. Just about every box was crushed and a lot of my items were broken in the boxes as well. A lot of my furniture pieces were broken and/or scratched. I am most concerned with my motorcycle helmet that was stolen. I had it in the original box because I just purchased it. I had two more boxes that never made it. I know for sure that one contained my crystal stemless wine goblets and glass covers to my pot/pan set. I also had two lawn chairs and only ended up with one. I’m very unhappy and frustrated. I have used movers in the past for several across state moves and this has been a horrible experience and their horrible customer service. The movers that delivered my belongings had horrible attitudes