Norms Music

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Too expensive. Bad service. Guitar Center is much better.

I brought my acoustic guitar in for a setup and asked to have the action lowered a bit. They wanted forty bucks for it which I thought was pretty reasonable at the time so i handed them my guitar. When I called to ask if my guitar was ready, they told me any adjustment that needs to be made to the nut or the saddle will cost extra. I was told for basic setups, all they do is adjust the truss rod and clean the guitar (even though on the receipt it states that an acoustic guitar setup includes "Clean and polish frets, clean fingerboard, adjust neck relief, ADJUST ACTION, intonate, tighten hardware, string, clean entire instrument, spray and clean preamp (if applicable)." For clarification, I ask them in what way was the action adjusted and their response was by "adjusting the truss rod." WTF?! The person was condescending, impatient, rude and unwilling to help. All they wanted was my money, charging extra for all these services that should have been included in a basic guitar setup. I was so upset that I just paid them the freaken money so that I could get out of the god damn store. Needless to say they well never see a dollar of my business. I am sure with they way these dirtbags do business, it will only be a matter of time before they go out of business (and the world will be a better place). If you like throwing your money away, being cheated and being treated like dirt, then this is the place for you. For the rest of use, consider yourself warned...