Best Buy

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CLOSED NOW - Opens at 10:00am

First let me say, I have spent approximately $6000 at the store in this Brooklyn alone over the past 2 years. I went in last Friday evening to purchase a 43 inch TV (which I did buy). On the same visit I brought along a remote for an Apple TV. The salesperson attempted to sync the remote to a Apple TV unit in the store and after 30 seconds told me it was the battery. He picked out battery pack for me and I asked him, thinking if it wasnt too much to just buy a replacement remote, Can I return the battery pack if changing the battery doesnt work? and he clearly said YES. I tried replacing the battery when I got home and it didnt work. I returned to the store 3 days later to return the battery pack and buy a new remote and was told at the Returns counter We dont take back open battery packs. Our system wont let me do it I explained thats not what the salesman told me. I asked for the manager and Dimitri came to the counter. I explained the situation and showed him my receipt which included $319.99 sale for a TV besides the $6.49 for the battery pack. Totally professionally but mechanically without sympathy or empathy simply repeated several times We dont take back open battery packs.I left thinking- lessons to be learned:1.in managing customer relationships absolute rules dont really work as well as empowered employees and especially managers2.its easier to keep a good customer than to find a new one3.untrained employees will kill your business4.donts shop at Best Buy if you have other options5.if you do shop at Best Buy get a second and maybe a third opinion6.if you have a return at Best Buy, hope for the best and plan for the worst7.Its not a $6000 sale that keeps you in business, its what you do with a $6.99 return

I went to the store to purchase a few items the samsung Curve 65 inch the LG TONE infiminin and also the garmon VIVOSMART! LETS start with the tv it took 20 minutes for someone to actually come and help me NOTE THIS IS A WEEKDAY the store is quite empty. AND ON TOP OF THAT THEY BROUGHT OUT THE WRONG TV NOT ONCE BUT TWICE!!!!!!!!! okay after that I asked if the guy can help me get the LG because its locked up with the alarm device his answer to me was HE DONT WORK IN THIS DEPARTMENT. SO I WALKED AROUND AND THEN DECIDED I SHOULD STAY THERE TO WAIT. GUESSS WHATTTTT 35 minute passed by NOOOOONNEEEE came and helped me until i asked one of the samsung people to help me they were alll just standing there DOING NOTHING! And then I asked them about the vivosmart THEY HAVE NO IDEA what it does and what features it comes with. SO I HAD TO STAND THERE AND GOOGLE EVERYTHING ABOUT IT. AND ANOTHER LADY CAME BY AND ASKED ABOUT IT GUESS WHAT?! I WAS THE ONE WHO WAS TELLING THE LADY the features about the vivosmart and she ended up purchasing it!! THIS IS THE WORSE BEST BUY EVER. I AM AN ELITE PLUS MEMBER AND SPEND MORE THAN 10k A YEAR WITH BEST BUY. AND THIS IS HOW WE GET TREATED. THANK YOU FOR MAKING ME SHOP AT MICRO CENTER NEXT TIME THANK YOU. MADE MY DECISION EASIER FOR MYSELF.

Ok could be better

Great store for all computer needs and office needs.