Pep Boys Auto Service & Tire

Write a Review718-822-4949

OPEN NOW - Closes at 8:00pm

Dropped my car off for service on 3/6/15 and waited until 3/19/15 for it to be ready. Had 0 call backs from the service department when I would call to inquire about the status of my car/repairs. Well - I thought everything was done and ready to go when I picked it up after 8:00pm on 3/19/15.

FAST FORWARD...on Saturday 4/11/15 I received 2 Parking violations from NYC. 1 ticket was for parking in the handicapped area on 3/16/15 at 4:06pm and 2nd ticket was for improperly displayed plates on 3/16/14 at 4:09pm.

I received tickets while my car was IN THEIR CARE at THEIR FACILITY!!! No one said anything to me when I picked up my car.

SPoke with the Assistant Manager Tracy, in person and she was helpful, assuring me someone would get back to me (they didn't).

Called on 4/14/15 and spoke with Nelson Delgado and he was EXTREMELY RUDE and CONDESCENDING. He stated they would only be paying for the handicapped ticket, as it was my fault about the plate. REALLY? I brought my car to their facility with both plates displayed and properly attached.

HORRIBLE customer service - UNETHICAL, SNEAKY.

Don't waste your time here.

usually good service but today arrived at 830am with a chev part told to purchase from chevy dealer from last visit week of 3/27/15 at this pep boy store where inspection done also wanted oil a filter change today would wait well waited but at the end of 3 and one half hours in waiting room told by service rep sorry our mechanic did not show up you will have to wait longer until he comes . I LEFT WITHOUT A WORD after wasting all this time for nothing an made appt at a chevy dealership in spite of cost