Brighton Appliance

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At approximately 2:50 pm Thursday September 11th I contacted this company to come out to repair my furnace. I was given confirmation that they would come on the 12th, the following day. I was told that they would call me before they came out even! Everything right down to the smallest detail...for example, "someone must answer the phone or the service call will not be completed, we need confirmation that someone is home before we dispatch our technician"...I gave them my address, my 2 major cross streets, and agreed to pay them a $90 diagnostic fee. At 7:57 am today, September 12th, my phone rang and it was "Brighton Appliance" telling me that, and I quote "They don't come out that far anymore"! I have NO HEAT, NO use of my furnace and could have spent yesterday finding another company to come out had I been told this yesterday afternoon, now, today is Friday and I am sitting here basically screwed! Thanks a heap Brighton Appliance! I apologize to anyone who finds this review so negative and so vehement in tone but I am so frustrated and angry!!! This is a company that made a commitment to come to my home to repair my furnace and then less than 24 hours later REFUSED to HONOR THEIR COMMITMENT TO COME TO MY HOME BETWEEN 9:00 am and 1:00 pm today, Friday the 12th, stating only that "well the owner says we don't go out that far anymore"......I am approximately 30 miles and 40 minutes away from them. That is a LOUSY excuse in my opinion! To me this made no sense what so ever as I have had companies, service technicians, travel MUCH further to service my home appliances. In the future, I will tell anyone that asks NOT to use them as they obviously don't honor commitments made to customers....Even with an urgent need such as no heat, no use of my furnace, and knowing that there are sick children in the house! DISGUSTING!!!!!! If I could give them ZERO stars, I would!

Second time I have used them in as many years (separate appliances with an issue)... GREAT Service and support each time. Professional service/repair I would reccomend them to anyone.