Bug Shop

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Unfortunately, I have no choice but to give Automotive International (The Bug Shop) a very poor review. I'm upset after waiting at least a week, driving around for parts, and paying a couple thousand + in labor costs for a car that isn't fixed as it should be. They told me they had experience with Saab 900's and that they could do the major repairs needed on my car: transmission, clutch and related parts, shifter, and other fixes. I supplied them with all the parts, and had no choice but to find and drive for difficult to find Saab parts. I was charged a lot, lot of money for labor, at least on par with the prices asked by Saab Specialists that work exclusively on Saabs in Major cities, and when I got the car back, it is not close to 100% (the shifting is still bad, the Car doesn't go into 5th gear at all, there aren't a lot of other places around...so now I will have to drive it a distance to get work done somewhere else, in 4th gear)... Basically, this is a small town shop that, in this case, charged an very unfair price for work considering they lacked the expertise and ability to find parts for my car. Bottom Line: they are nice people and I'm sorry I have to give them such a poor review, but they simply should have told me that they didn't have the ability to fix my car, or at least shouldn't have asked specialist, big City prices for small town capabilities. They've really put me in a situation that could have been avoided simply by telling me they weren't experts. On the way to the shop, the rental worker that dropped me off said they were rip-off artists...I was hoping she wasn't right, but she has a point.