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Reviews

DG
Debbie G.

10/02/2014

Provided by YP.com

Stay away from this place!!! These people will lie to you just to make a sale. I ordered a kitchen table and chairs from them. The table was from one manufacturer, the chairs another. I was told it would be delvered in 6 to 8 weeks. It was 12. When the furniture arrived the chairs were wrong. I told the delivery men-they called the store. The girl there sent them a picture of the chair she said I ordered. It was the chairs they delivered, but NOT the ones I ordered. I went to the store the next day. I told the salesman they sent the wrong chairs. I showed him the chairs I believed he had ordered for me. He then proceeds to tell me that there's no way I could have ordered the chairs I believed he ordered for me because that manufacturer went out of business in May. OMG are you kidding me? Why on earth would I have ordered chairs I don't even like???? I asked him if he could pick up the WRONG chairs and swap them for the correct chairs on the sales floor. Nope. This was, by far, the WORST shopping experience I have ever had.

NE
Nancy E.

08/25/2012

Provided by YPmobile
I'm paying for their mistakes....

I ordered a sectional from Wrights w a cocktail ottoman.... When the sectional came in, they delivered the wrong ottoman. I quickly called the store to tell them off the error and was completely shut down. I was told time and time again that I ordered the wrong ottoman and that I am stuck with what was delivered. Seriously??? I am extremely organized and would have never ordered the Ottoman that was sent to me.. Soooooooooooo after arguing w Judy, the woman who write up the order for fifteen minutes she calls me back several times and tells me that I have to pay $55 for the "difference". Sorry if I don't believe that the difference between a regular ottoman and a cocktail ottoman is $55. I later find that $55 is their restocking fee. Ohhhhhh, and that I have to pick it up even after I paid for delivery??? I still have my entire downstairs to furnish and will not be coming near this place. Great way to run things, Blame the costumer for your mistakes.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon:
Tue - ThuClosed
Fri:
Sat:
Sun:
Brands
ashley, aspenhome, better homes, catnapper
Payment method
discover, all major credit cards, master card, visa, amex
AKA

Wright's Furniture Warehouse, Inc.

Category
Furniture Stores
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