Starlight Tuxedos

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CLOSED NOW - Opens atWinter Hours 10:30am

Horrible experience. I rented a suit on a tuesday for a friday wedding. I was told to pick up the suit on the thursday before the wedding after 2pm but before 5:30 when they closed. After driving through the snow I found a small note on the door saying they were closed due to the weather. Ok, not such a big deal since I could still pick up the suit the next morning before the wedding and I would be fine. The next morning I called over and over until finally I gave up knowing they were closed once again due to weather (though nobody else around them was).



So, after attending the wedding I gave them a call to ask them why they didn't call me to let me know they were closing and how to get the suit? I was told I should've called before picking it up anyways (why would I when he gave me such a specific pickup window) and that I could've still picked it up on saturday morning. After reminding him that the wedding was actually friday and that he wasn't making much sense, he basically gave me a "tough luck" and "you're not getting your twenty bucks back."



Now, not that I even care about my $20 deposit but the immaturity in dealing with this company has been overwhelming. The funny thing in this whole story is when I originally went in to get the suit sized, the manager was complaining about how he can't even afford a sandwich for lunch with the amount of customers coming through the door these days. I totally understand why that is now!...unfortunately, it looks like he may not understand the problem any time soon. Save your money and your frustration, go elsewhere.