Preferred Heating & Air Inc

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We had Preferred Heating and Air install a furnace and heater combo about 5 years ago. Just this past month I called Kevin, and mentioned to him that our furnace is having issues and that I have troubleshot the problem, and can’t seem to repair it. Kevin replied to me that he thinks it’s a particular sensor/ switch (even though the red trouble light on the furnace board was blinking 4 times, indicating on the sticker label a “High limit switch open”) whatever that means. I got busy, and had my wife call a few weeks later when our furnace was malfunctioning again. She picks up this new sensor from Kevin, I install it, and we still have the same issues.

At this point Im starting to wonder why I AM troubleshooting a furnace, and why the company who installed it, just won’t come out to service their work.
My wife called again, and somehow did not get a scheduled day for service, but she did get told how much they would charge by the hour, plus miles, and other fees.

Im a bit upset now, We live in North Dakota, I have 3 small children, and night time winter temperatures get to be Negative -10 to- 30 deg. easily. Im running 3 electrical Wal-Mart space heaters just to keep the house at 64deg.

So I called today, and left a message. I get a call right back, and I simply mention to Kevin if he cant get a chance to service his work , I need to know, so I can get a different company to service his furnace install.
To make a long story short, Im looking for a new furnace repair company to service us.

Im in the service industry too, and it does not matter if it’s been 5 days, or 5 years. I will always give my customer the benefit of the doubt, and at least show my face, and service my work.

Thanks for the free pressure switch btw.

We had Preferred Heating and Air install a furnace and heater combo about 5 years ago. Just this past month I called Kevin, and mentioned to him that our furnace is having issues and that I have troubleshot the problem, and can’t seem to repair it. Kevin replied to me that he thinks it’s a particular sensor/ switch (even though the red trouble light on the furnace board was blinking 4 times, indicating on the sticker label a “High limit switch open”) whatever that means. I got busy, and had my wife call a few weeks later when our furnace was malfunctioning again. She picks up this new sensor from Kevin, I install it, and we still have the same issues.

At this point Im starting to wonder why I AM troubleshooting a furnace, and why the company who installed it, just won’t come out to service their work.
My wife called again, and somehow did not get a scheduled day for service, but she did get told how much they would charge by the hour, plus miles, and other fees.

Im a bit upset now, We live in North Dakota, I have 3 small children, and night time winter temperatures get to be Negative -10 to- 30 deg. easily. Im running 3 electrical Wal-Mart space heaters just to keep the house at 64deg.

So I called today, and left a message. I get a call right back, and I simply mention to Kevin if he cant get a chance to service his work , I need to know, so I can get a different company to service his furnace install.
To make a long story short, Im looking for a new furnace repair company to service us.

Im in the service industry too, and it does not matter if it’s been 5 days, or 5 years. I will always give my customer the benefit of the doubt, and at least show my face, and service my work.

Thanks for the free pressure switch btw.