Pointe North Cleaners

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CLOSED NOW - Opens at 7:00am

----------------------AVOID AVOID AVOID--------------------
I dropped off a few of my cherished hats to this alleged professional dry cleaners satellite locations in the William Penn Shopping Center next to Starbucks. These items are from my time in the Marine Corps, but one in particular that extra sentimental value to me. It belonged to a friend that didn't return home. I very specifically mentioned that these were extremely important to me when dropping them off to the owners niece. I was told it would be ready by Tuesday afternoon.

Upon my return to pick them up two of the 3 were decently cleaned but far from professional. The most important one of all was somehow missing the patch which was with me during my deployments.

The woman whose name is on the card (photo attached) of pretty much told me they lost it and couldn't find it. She even had the audacity to ask me if I was sure it was on it. After repeatedly telling her that it was, which was more than obvious by the discoloration around the obvious shape of the patch (see attached picture) . She completely disregarded my repeated attempts to make it clear that this item was irreplaceable and the sentimental value it had.

Yet it does not end there, she proceeds to ask me if I can just buy another one. No I can't buy another one! The patch isn't even in production anymore even if was it would NEVER be the same!

At this point I'm waiting for a call back to see if they find it in their machine, but by her care free attitude I feel she's just trying to get me out of the store.

Obviously I am very very very upset at how this is being handled and will NEVER return to this place again. Please note that there are other reviews below that have similar experiences as mine. As always I will update this review if anything changes.

UPDATE - - - - -
After not receiving a call back I went back to the store and was told they couldn't find it. I was offered $20 dollars for compensation which I took and promptly tore up and left on the floor. It was never about the money but to offer that was even more disgusting. Photo attached.