Liberty Appliance Service is a New Jersey & Pennsylvania Corporation.We are proudly owned and operated by the Guckin Family for over 40 years.Paul W.Guckin founded this great company in 1964 and in 1997 his son Eric P. Guckin assumed the role of President and continues today to serve the needs of it's customers with Professionalism. Quality service is our top priority. Call us now toll free at 1-800-842-4884 to speak to one of our customer care advocates. We are here for you, the customer!

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Reviews

F
feliciaross

12/23/2010

Provided by YP.com
Times Have Changed

Last year I called the Appliance Doctor after having read the touching story of the five-year-old son who "named" the business. My experience was pleasant and fair. Recently, I had the occassion to call on the "doctor" once more. The Technician was two hours late and never called to let me know. When he arrived, he confirmed my diagnosis of the problem and quoted approximately $300. to repair. I was surprised with the estimate and curiously called the business phone to simply verify the figure and breakdown the labor/part numbers. I spoke with a man who explained he had been in the business for 35 years, but did not know the cost of the part. After a few more questions, he finally did tell me the part price, but proceeded to tell me how difficult it is to own a business and his overhead costs. Rather quickly, his professionalism went right out the window and he was down right insulting, as he told me "I did not ask you to call me." I remained calm and polite, but to be honest, I wanted to explode. Even though the company was paid $75 to spend five minutes confirming what I had explained over the phone, but could not get a ball park figure for, I will eat that money and take my business elsewhere - prinicipal. If you're looking for a rude, ignorant, and insulting customer service behavior - then this is your company! I wish half a star was an option!

More Business Info

Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Brands
Admiral, All Major Brands, Amana, Ap Wagner, Asko, Broan, Caloric, Coldspot, Crosley, Dacor, Emerson, Estate, Fedders, Fisher & Paykel, Frigidaire, Gaggenau, Ge, Gibson, Hardwick, Hotpoint, In-sink-erator, Jenn-air, Kelvinator, Kenmore, Kirkland, Kitchenaid, Lennox, Lg, Magic Chef, Maytag, Miele, Modern Maid, Monogram, Montgomery Ward, Norge, O'keefe & Merritt, Rca, Rheem, Roper, Sanyo, Scot, Sears, Sharp, Siemens, Signature, Speed Queen, Sub-zero, Tappan, Trane, U-line, Vent-a-hood, Waste King, Wedgewood, Welbilt, Whirlpool, White-westinghouse, York
Payment method
mastercard, amex, cash, check, discover, visa
Category
Major Appliance Refinishing & Repair
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