Enterprise Rent-A-Car
19550 Rockside Rd, Bedford, OH 44146
Reviews
07/06/2018
Provided by YP.comDisappointed for sure horrible service from management Dillion Thomas unprofessional and rude and Chris branch manager does not know the process of handling tows given incorrect information by both gentlemen and then they still say we are responsible for tow fees after being told we are not. And when wanting to report the bad service recieved I was refused their boss name instead was told she is being texted to see if there is anything that can be done to resolve my problem per Chris through his text she said no the fee of 239 dollars has to be paid in order to get another car. Again I asked for her name and was told no. I contacted corporate office to file a complaint and will also be doing so with the BBB. You do not give customers incorrect information try and stick them with a bill after telling them they are not responsible for it. Obviously management in this office needs training on what the procedures are so they can help thier customers rather than RIP them off
09/27/2016
Provided by YP.comTerrible organization with terrible employees. A bunch of vultures who will say anything to nail you with an undeserved damage assessment upon returning the vehicle. You cant 'win' since they hold all of the cards. The sales people there are the pits. Will NEVER deal with this dishonest organization again.
More Business Info
We'll Pick You Up
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- Regular Hours
Mon - Fri: Sat: Sun: - Services/Products
- Airport Pick Up Auto Rental Car Rental Luxury Car Rental Rent a Car Rental Cars Van Rental
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- Auto Rental, Car Rental, Luxury Car Rental, Rent a Car, Rental Cars, Van Rental
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- amex, discover, master card, visa, check, cash
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- Car Rental, Automobile Leasing, Truck Rental, Van Rental & Leasing