In Out Phone Repair

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Dude this place really did my wife and I bad... The manager Will seemed to be trying help us out but overall the place really screwed us. We brought my wife's I phone 5c in for what should have been a simple repair to the charging port. They changed the charging port but when she returned home she realized the screen had been cracked and her speaker no longer worked. I personally went back there and spoke with them and they were kind enough to change screen and repair speaker... After all of this we returned home to find the phone would show it was charging but was actually going down in percentage. We returned once again to be told it was a problem with the mother board. To make an even longer story short we left the phone with them for a week only to receive it back in the same condition! I spent seventy dollars and received twenty back and a broken phone! I will never be using in and out again the service is horrible and their so called technicians need more training.

Inquired the cost to repair cracked glass for Samsung phone. They quoted $159 which included replacing the LCD and glass. I only needed the glass repaired and tried to work a deal out with them which the company doesn't do. I was never rude nor beligerant but I did question why the cost was so high. I understand their company's policies but what I didn't care for was the sarcastic attitudes that came from both associates I encountered. The combination of their subpar customer service and unprofessional know-it-all attitude was repulsive. I would've considered paying their high cost to repair my phone had they shown quality customer service and been professional instead of defensive of their prices. (Side note: Selecting a star was the only way I could submit this review but in my opinion they didn't deserve the 1 star I did select)