Baton Rouge Orthopaedic Clinic BROC

Write a Review225-924-2424

The care was very good and the therapists are friendly but I have a problem with their billing department. Make sure you know what and how much they are going to charge(for each little thing) and have it all in writing up front with the necessary insurance pre authorizations before they treat you. I also got some treatment payments denied due to them not even attempting pre authorization and they still wanted me to pay even though the "additional service" was also not even done. This made my bill balance higher than it would have been if they had simply charged me for exactly what was done. It was frustrating to say the least. I can recommend the therapists but not the billing side of the clinic.

I give Baton Rouge Orthopaedic Clinic an "A" for in-clinic care and an "F" for correspondence and processing. Not only is there an additional charge for all essential paperwork for employers and disability insurance (the equivalent selling a pair of shoes and charging extra for the laces) , it is rarely completed in a timely manner. One claim form took two weeks and now I'm waiting for a return to work form that I gave them on my last visit on Monday the 18th. It is now Friday the 22nd and I'm scheduled to return to work Monday the 25th but will not be allowed to until BR Ortho completes that form and returns it to me. I am already certain to miss at least one day's pay due to their tardiness and will miss another day for each one that they delay. All phone calls except those to billing go directly to voicemail and messages are not returned in a timely manner.

I had a great experience at Baton Rouge Orthopaedic Clinic. The staff was wonderful!!!