Austin Heating and Air Inc

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Nicole the woman who returned a call from a message I had left was the most rudest, argumentive human I have ever heard of in a business setting. She apparently had me confused with another client. She would not allow me to talk when I tried to tell her that I was not the client that she thought I was. The technician must have got into an argument with someone else and she told me he called me a some bad names to my face. I tried to explain to her that me and the tech had a very pleasant interaction. I tried to to get her to realize that if that had happened and he called me derogatory names, wouldn't you think I would of called and complained to her and the warranty company. Nicole was even bragging and seemed proud that the tech disrespected me and called me names. (The tech was very pleasant and polite) She still would not listen, raised her voice and accused me of lying. By this time she had me upset, I told her exactly what she was and terminated the call. And to top all this off, they haven't even installed the unit yet or been paid. If they treat a client like this before they finish the job, no telling how they will treat you after they get paid. They are contracted through a warranty company and think they can treat the warranty holder as if they were of no importance to them because they are being paid by the warranty company. I would not let these people around my A/C. And I can bet when Miss Nicole realizes she has me confused with someone else she will never call and apologize.

Dishonest, Unprofessional and lack of communication skills.
Based on other competitors opinions, the worst company in our community. They constantly have to fix their mess.