U-Haul Moving & Storage at Ben White

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Jordan Carlson has to be the rudest manager I have encountered in my life. Very unprofessional and just not nice at all. This location is a nightmare from the csrs they have behind the counter that do not make you aware of certain things. Down to the people whom are to check in vehicles on time and check them in 12 hrs or more later accumulating other charges that we were not aware of. Thank you U-Haul for giving me the worst experience ever. Jordan you need therapy you seem angry for no reason at all. Shouldn’t answer phones impolitely and tell customers they are lying to you when they clearly aren’t your people took more than 12 hrs to check in a truck I had there by 11 pm day of rental I was charged beyond more than what was stated. Never ever again I will never recommended this location to anyone. Also I was just made aware that my husband had photos of drop off as well and she still stated that I’m a liar.

I don't like it when I can't get to a person in the store.It's aways someone from outside of Tx.

yesterday morning, 03-25-11 I needed to rent a trailer. I googled 'trailer rental Austin" and was refered to the U-haul location at 304 E Ben White Blvd__Austin, TX 78704. I was leery about patronizing this location because of all the bad reviews I saw online (http://www.uhaul.com/Locations/reviews-for-737071)

and (http://maps.google.com/maps/place?hl=en&bav=on.2,or.r_gc.r_pw.&um=1&ie=UTF-8&q=u+haul+ben+white+reviews&fb=1&gl=us&hq=u+haul+ben+white&hnear=San+Marcos,+TX&cid=10465170522106660377&dtab=2&ei=duONTcipOeSY0QGk7amzCw&sa=X&oi=local_result&ct=result&resnum=2&ved=0CCAQqgUwAQ)

but it was the ideal location for me. I called the location and inquired about the trailer. I was told by the person who answered the phone that he was with a customer and would call me back when he finished and could check availability. I gave him my name and number and after an hour wait called again. A person took all my info then informed me that someone would call me back to tell me when and at what location I could pick up the trailer. I informed him that I had already told him when I wanted the trailer and that I wanted a trailer at that location and that was why I called. Him. He told me that this was the standard line he had to say when processing reservations. After 1 1/2 hours and not receiving a phone call I called again and was told that yes they had the trailer reading to me from the reservation (in a tone that implied I was an idiot.) The reservation was for the wrong size trailer (larger and more expensive than I wanted.)

I went to the location and got the correct trailer but the paperwork process took a good 20 minutes.

When I was finished with the trailer I returned it to the location. I stopped at the return equipment stop sign and my wife went to an open bay to get someone to check in the trailer. The person in the bay looked pained when he had to remove his ear buds to reply to my wife. She was told to back the trailer into the trailer storage area. I backed the trailer to within 10-15 feet of the area, and not wanting to risk causing damage as the area was tight, I decided the trailer (5 x 8 open) could be moved by hand into its place. I got out and disconnected the trailer. The employee who was watching me back the trailer refused to help me pick up the tongue and move the trailer back 10 feet.

If I was litigious I would complain that I had hurt my back and sue. When my wife confronted him as to why he didn't help, he was very rude. She asked his name and he told her he didn't have a name.



We went into the building to get our receipt for the trailer return., We were third a line that quickly swelled to a line of eight due to the slow processing and the fact that only 2 clerks were helping customers. During our 30 or so minute wait we found out that the rude, surly employee with no name was Andy. Since the manager was not there. We complained to Jimmy (the only employee we saw with a nametag).



As a result of my experience I will never patronize this or any u-Haul location. The many bad reviews over more that a year indicated that neither the manager, location owner, or U-haul is concerned with their service, brand or reputation.



I have owned several successful businesses over my life and would not tolerate such a situation for an instant. If I was the manager, I would fire Andy, If I was the franchise owner, I would fire the manager, Jesse Sedillo, and if I was U-haul I would revoke the franchise.