Starbucks Coffee

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CLOSED NOW - Opens at 5:00am

Poor Service, one of the cashier took an order and money and went on break, I waited 20 minutes on a weekday morning to get a cup of coffee. When I asked to speak with a manager, she was not much customer service focused either, poor management and she used an excuse, that it was a communication error. How did she became a manager? Are the Starbucks standards this low now a days? Do they train their employees anymore? April, 2011