Russ Miller's Carpet Care

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Russ did a fantastic job helping me with some water restoration work in my business due to a leaky roof. I recommend him highly.

Russ Miller seems to be an honest, hard-working man, but using him to clean the carpets in my rent house ended up costing me almost $4,000. Do not use Russ Miller if you or anyone who will live in the house is sensitive to chemicals. Russ did a beautiful job stretching the carpets and replacing some tack strips in three small bedrooms. He came back several days later to clean the carpets after the unit was painted. Prior to beginning his work, I asked if he used chemicals, as I had a chemically-sensitive tenant. He said, “Just a little soap,” and I gave the OK to proceed. The carpet looked great when he was done, but there was an intense chemical odor. The tenant and I both developed headaches if we stayed in the unit for more than a few minutes and the tenant was unable to occupy the property as planned. When I called Russ to explain the problem and ask what he had used, I was shocked when he said he had used a “mint-scented degreasing solvent.” A week after the carpet had been cleaned there was still a strong, chemical odor. Russ came to the house, at no cost, to rinse the carpet, but that only brought up more fumes. Ten days after the carpet had been cleaned, I had another carpet cleaning company out that used a different process. That firm went over one room seven times, and the odor got worse on each pass! They told me there was no point in proceeding and suggested that we pull back the carpet. Together we inspected the pad to find that it had been saturated with “mint-scented degreasing solvent.” Since the carpet could not be salvaged I ended up having to remove the carpet and pad and install laminate flooring. Total cost $3,880: $180 (stretching), $150 (cleaning that ruined the carpet and pad), $150 (removal of carpet and pad), $2500 (new laminate flooring), $900 (rent and utilities refund to tenant who could not occupy property for two weeks).