Juke Auto

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People are always in search of a favorite restaurant, a mechanic, favorite clothes store, favorite gas station, hair salon, favorite doctor and so forth. When a person finds such places, they continue to return to because of, customer service, quality of work, atmosphere, location or price. Of these, at the top of the list is customer service, it’s what brings a customer back time and time again. There is a gem of an auto mechanic right here in Austin. I’m fortunate to be one of their regular customers because of their customer service and downright hospitality. Their quality of service has always been top notch; they do stand behind their work. Their price is very completive and very fair. I’ve been a customer of theirs since 2014 when someone recommended I take my car to Jukes Auto. It has been the best recommendation I have ever received. There have been numerous times I’ve had mechanical problems with the cars I’ve owned, the quality of their work have always been top notch. Customer service? Well, that has been nothing less than excellent. In the time since 2014, I’ve taken my car(s) to Jukes Auto; I’ve learned Jukes Auto is also involved in the Austin Community. I’ve met several people who recommended to find one of many of Austin’s “homegrown” restaurants, to me that also applies to car mechanics. Austin’s diversity is just one of Austin’s many strengths. As a transgender female, I have always been treated with respect and dignity by everyone at Juke’s Auto. A year ago, I had a headlight go out, I took my car by, Donny one of the shop managers got me in and taken care of right away. Two weeks ago, the same headlight went out, I again took my car in to, this time Mike, took care of me. Not only was my headlight replaced, Mike noticed I also needed an oil change. To me, this was taking care of me the customer. On 13 August, I again had a car problem, only this time the problem was with starting. After contacting USAA, I had my car towed to Jukes Auto. On Monday morning, I spoke with Mike, he said they already had my car in and was about to run the diagnostics. At 10 a.m., Mike called me to inform me I needed a clutch switch replaced, then he gave me an estimate of when they would have it ready. Like many people, I too depend on my car for transportation to and from work as well as to places like Wal-Mart, HEB, SAMS, Alamo Draft House, Kerby Lane, Patsy’s Cowgirl Café, UPTOWN, Wet Salon, Wax That and many other places. I had concerns there was a more serious problem, I was relieved to learn it was a clutch switch. Within three hours later, Mike called me to inform me my car was ready; I was pleasantly surprised my car was ready so fast. When the young man Bo arrived to give me a courtesy ride to pick up my car, he informed me the next day would be his last as he was returning to college. He said he was saddened to leave Jukes as he really enjoyed working for Mr. Jukes for the summer and had learned a lot. He also said he didn’t want to leave Austin. I was impressed by this young man’s politeness as well as his statement of enjoying working for Jukes Auto. It also demonstrated Jukes involvement in the community. Upon picking up my car, my gas hand was nearly on empty, which was taken care of by Jukes Auto. In the day’s since taking my car in, it’s never run better, it’s started every time, Word of mouth is the best testament to any business on quality of work and customer service. As I have done for a very long time, I will continue to spread the word about Jukes Auto. Jukes Auto is absolutely worthy of Austin’s BEST of Austin’s mechanics not only for 2017, Jukes Auto is Austin’s BEST MECHICHIC ….PERIOD !!

They seem very decent, professional, and honest. So it is with great sadness that I report that they are actually shoddy, incompetent, and sloppy.



After they fixed my water pump, they made a big deal about replacing my thermostat because "you should do that while it's all apart". But as I look at my truck now, it's quite easy to get at the thermostat without taking anything else apart. So why did they replace my good Denso thermostat with a junky cheapo?



Well, that's not really the issue in the end. Since their "repair", I've had a wide range of mystery problems. I'm not very bright, and it took me a long time to figure out what the real problem was. Random intermittent problems are the worst to figure out. I replaced the camshaft sensor, and the ECU, and many other random parts before I finally found the coolant leak. Juke Auto used the wrong thermostat gasket! And then they tightened the thermostat bolts badly. The combo of these two things made for a very slow leak, that dumped coolant on my crankshaft sensor. That caused many intermittent problems over the last 3 months as the crankshaft sensor slowly dissolved under the steady drip of corrosive coolant.



So, their incompetence over such a little thing as the wrong thermostat gasket cost me over $2000 in random parts over the last 3 months. Part of that is my fault; I assumed the failure codes I saw reflected the actual parts that failed and replaced them. But what kind of repair shop botches a thermostat replacement, and then doesn't notice that it's dripping coolant?



I highly recommend that you take your car anywhere else but this. Dave's Ultimate Automotive is particularly well-regarded. For me at least, Juke's Automotive is not, ever again.