Countryside Nursery & Landscape

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My car was hit by a vehicle that is owned by the company. After the driver hit me he fled. I went after him and got his license plate along with a picture of the logo of the company on the side of the truck. The insurance company has been reaching out to the employee and to a supervisor at the company for 2 and a half weeks with no response. After calling multiple time and getting ignored every time I thought I should post a review for the type of company this is. If they can't take care of their own problems do you really want them helping you with yours. If anything happens you will get the same service as I am getting now.

BE VERY-VERY-VERY CAREFUL; they do not live up to their promises in the 'Guarantee' catagory. We spend a large sum of $$ with them buying large fruit-nut trees with our 'new' home in Elgin... PLUS paying them for delivery ... AND planting in ground; we are senior citizens. The 'guarantee' quoted was that if 'anything' did not live for one year, they would replace it ... plant for plant ... at no cost.

Well, planted in the fall and it thrived A-ok . Then, in the spring, with EVERYTHING else being green and thriving, one tree ... at something like $800.00 or so ... was not budding out; with limbs being dry and brittle and easily broken off. Called them and requested help. Advised to "Wait for a few more weeks." We waited...called again ... and Doyle, clerk that we had been dealing with, said he'd stop by one day to view. He did so ... and immediately claimed that it was too early .... even thugh EVERYTHING around us, trees, bushes, weeds, etc, eetc. was budding and growing... including slow budding flower buds. So, again, we waited. After about 3 more weeks, decided to visit and talk to manager...for get her name. Met with her ... and excuse was that they did not have a matching tree for us... did not know when they would ... and did not want to replace with anything else we might find acceptable. BUT... she, or Doyle, woiuld stay in touch, and call us when they had a replacement ... with Doyle's (again) CONFIRMATION.

It is now over 1year and plus months.... and not a single contact or whatever. In other words, they are nothing but baffoons when it comes to customer service.... from manager down to clerk/yard staff.



bottom line............. DO NOT USE THEM....IF YOU WANT TO HAVE SATISFACTION. Their word and promise and guarantee ain't worth the paper it is written on!!!!!!!! Nor their service!!!!!!!!

Don't even bother or waste your time! I had a sprinkler problem minor so i called the people that install them which is Countryside made an appointment with them. They never showed up or had the dignity to call me. I had the problem fix 2 days later at a very affordable price.

They were little hard to find but I looked for the white gazebo on pond springs as the lady on the phone instructed. Their selection is much bigger than expected and I was very happy with the quality of the plants. Their tree selection is beyond me... they have lines and lines of all sorts of trees. I was looking for an ornamental tree and this very nice lady helped me decide the Goldenball Leadtree. GORGEOUS! Price was very reasonable because it included planting in our very rocky backyard, mulch and a year warranty. I printed a coupon from their website and received 15% OFF. The staff was friendly and had plenty of information they very willingly shared. I'll be back to have one of their designers help me freshen up the front beds. So excited about my new tree!!!

I love this nursery!

Great selection, very friendly knowledgeable staff and excellent prices.

A one stop place for organic supplies, native plants and trees!

There seems to be a lack of selection and a personal touch to this nursery. I could not get anyone to help me with any questions. I do not recommend.