Colonial Grand at Canyon Pointe

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CLOSED NOW - Opens at 9:00am

CLASSIC BAIT AND SWITCH!



They bait you with a low-ball rate, like $750, and within a year to two years you will end up paying DOUBLE your original rent PER MONTH, YES I SAID DOUBLE. Your rent WILL increase at an astronomical rate if you choose to stay here after your first contract expires. This is unfair and should be disclosed upfront, however they unjustly choose to hide this information from you.



They strategically want you to sign a 7-month lease because most companies' fiscal year is 6 months or 12 months, so when those 7 months is up you will be in a difficult place as far as finding somewhere else to stay.



I have lived here for 2 years, only because of the expense it takes to move out.



They lure you in knowing that it's almost impossible to make you move out with a low rate and short term lease, and then trap you when it's time to renew your lease with only months to make decision or your rate will go up more than $200 in some cases.





This is an 8.3 billion dollar industry, making 25 million dollars a year in revenue after the merger of Colonial Trust Properties, and Mid-America Apartments Communities (MAA). How is it that they cannot work with residents who need to move out?







As far as the stay here, the noise level is very high due to the walls being very thin. I can hear my neighbors use the restroom, laugh, cry, pass gas, talk on the phone, and watch TV, almost nothing is private.



Parking is difficult to find unless you come home around 10am-3pm. Apartments that are on the opposite side of parking will have to carry groceries and such which can become a great inconvenience.



Maintenance has come in without giving me prior notice. They installed security locks on the windows without letting me know. This is a major breach of privacy. The apartment management should at least let me know beforehand when they would be entering into my apartment.



Trash is thrown on and around my apartment and I am the one who has to remove it or it will stay there.



I would like for you to be aware of what you will be getting into when renting at this apartment. Don't allow yourself to become a victim of their bait and switch tactics.

I moved here May 2009 and loving it. After viewing over 14 apartment complex, CG was by far my first choice. I have lived in 4 other luxurious and no so luxurious communities. So, trust me I know about bratty staff and feeling lied to just to sign a contract. Normally, I don't write reviews but, I felt like checking out what people had to say about where I live and I felt it was only fair for me to write about my experiences at CG. First, I came on a Sunday, I drover around the complex as they do not have gates which I personally prefer no gates (since they can be a pain when they break , etc.) I found the construction and landscaping to be the most appealing, the buildings are not on top of each other so you don't feel like your neighbor across from you can see inside your apartment. The trees are so old that it gives a home feeling. The pool area is by far the nicest and largest pool in the area with a very comfortable BBQ area if you like to have a large group of friends for entertainment. The shaded area where the playground is located it's really spacious and far enough from where the cars drive by. The leasing office is beautiful!!! The young man who was there when I walked in without an appointment not only was very informative but, showed me four apartments. All four floor plans where really nice, I had a hard time making my mind up. When he told me that the cable was included, I was sold. One less bill to pay. Yay!!! Yes, you do not get all the extra channels but, I do get HBO and another cable channel. I used to think that my water bill was high but, after talking to other tenants mine is actually pretty decent even thought we wash clothes on a daily basics and cook daily. I live on the second floor on a 3/2 with Den, I keep my AC running on 68/70 constantly and my electric bill is a lot less than other smaller apartments I have lived in. I LOVE my apartment. The layout of the apartment it sure does make anyone feel at home living. I have vaulted ceilings, crown molding and my kitchen is just the perfect size even for someone like me that cooks daily. I did not have the need for a garage but, they are first come first serve so, if you need one, you need to sign up and be patience because they do come available. The leasing office staff is the BEST out of all the apartment complex I have lived in the Austin area. The leasing manager Cara is on top of things. I needed my battery replaced in my alarm and since my ceilings are so hight, she immediately arranged for the maintenance crew to come by and replace it. There isn't a time that I have walked in the office that she does not have a welcoming smile on her face and greets me with pleasure and professionalism. I have met a couple of wonderful girls at the office who got promoted into management positions but, the new girl Courtney is a great addition to the CG team. She is also very professional, sweet and helpful. From time to time I need to send a fax or receive a fax and before I ask for the favor she stretches her hand out and simply ask "are we faxing?". Honestly, I would not be writing any of it if I did not feel that it was fair. Colonial Grand at Canyon Creek is the BEST place to live because of the Manager, Leasing Agents, Maintenance Grew and most of all the apartments are truly the best for your money. You can go around and compare and you will see, I saved you time. If you rent here, you will meet me as everyone is very friendly at the pool.