Clarke Kent Plumbing

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We had a terrible experience with this company and would never use them again, or recommend them to anyone. Our gardener pointed out a leak in the concrete on one side of the house. We called Clarke Kent plumbing and they came out to take a look. Not only did they take 6 hours to inspect the leak, they told us the only way they could figure out where the leak is is to use a "carbon machine" which would cost us $550. if they didn't find the leak, they would expense this. However, if they found the source of the leak, we would pay for this. Desperate and admittedly ignorant, I said yes. They went out to "buy" this machine, came back, and confirmed the leak to be in the bathroom sink. Then they said they would have to tear down the wall, run a new line, all in all it would cost $2000 just to open the wall and another estimated $10 to 15,000 to run the line depending on what they found. We were shocked.Cut to: we called a leak detection company. paid $475 for them to detect a leak with hi-tech equipment. They found leak in our toilet sealant, gave us a video of the detection for our records, and said it would be an easy fix estimated around $200.We called Clarke Kent and asked to be reimbursed for their misdiagnosis. They came, they made all sort of excuses, now they refuse to get back to us on anything. They asked for all our receipts and said they would get in touch with the company that fixed the leak to figure out what they did. In short, it has been months and still no response to any of our calls.We feel they are totally incompetent at best, corrupt at worst. Beware before considering them.

Josh was wonderful and very professional. Pipe broke yesterday and no one else would come or even call us back today. Price was very reasonable, not overpriced at all.

My college ring went missing after two men from this company were in my house. The owner isn't helping us because it's our weird against theirs. They wear latex gloves, so there won't be proof. Please be careful when using this company.

They have a policy of not providing any range of repair cost on the phone, which is somewhat understandable....I asked the charges per hour for a plumber, do not give any cost per hour....technician comes out and gives a price based on a Book of Prices provided the company......company could have given this to me on the phone.....they don't charge you for the estimate, but when you have a problem, you tend to want to have it fixed when the technician comes out. Complaint is they DO HAVE A PRICING SHEET FOR THEIR REPAIRS, THEY JUST WON"T GIVE IT TO YOU ON THE PHONE, OR GIVE YOU THE BILLING EXPENSE PER HOUR FOR THE TECHNICIAN TIME. WILL NOT USE THE COMPANY AGAIN>

This place was horrible. Called a week in advance for a Jetter was scheduled for thursday May 21st between 11am and noon. When I called at 11 45 they said once the tech finishes his job he will be out. Time passed called at 1:15pm then was told their Jetter had been broken and is still getting fixed. What customer service is this. Then asked to speak to manager or owner was told everyone was off today. Wow! Horrible business. .

BEWARE of high prices and low service. After paying over $500 and waiting months for a hot water heater repair I am shocked at the service. The owner and managers won't even call the customer back to update status. Move on to another company for this company is a shame to Superman's name, it's far from Super!

They've come out 3 times and it is still dripping.  The guy double charged my spouse when I was at work, to fix a problem he created with the first "fix".  I have to call a minimum of 2 times to get a call back each time.

I am very happy with the plumbing service they provided to my house. The guy named Joe came to my house this afternoon. He quickly located where the problem came from and went with me to near by Lowe's to buy a replacement. Because it's Friday, I don't need to go without water for the weekend if he can fix it today and he did. He has the job done beautifully. I also like the way they charge me, very clear, no hidden cost what so ever. I could use their service again.

Yeah it was perfect, and done in five minutes

Clarke Kent Plumbing came to my house to perform warranty work by GE. I did not hire them personally and I NEVER will. The technician started up my attic stairs to work on my water heater. I heard a loud crack & he said "Oops! I broke your stairs." My house is only 6 years old & the pull down stairs to the attic are not often used. There is a weight limit to them however. He had completely detached the left side of the stairs at the top where it connects to the ceiling door. They are not safe to climb on now. I had to contact their office many times to find out what their policy was regarding damaged property. The owner informed me before Christmas that their insurance company was looking into it. The insurance company never sent anyone out to inspect the damage or call me regarding the damage. After Christmas, Clarke Kent Plumbing sent out their handyman to take measurements. The handyman set up an appointment with me to install new attic stairs a few days later. When the handyman failed to show, I called the offices of Clarke Kent Plumbing. They informed me they had decided not to replace my stairs. They did not feel they were at fault. BEWARE of a company that comes in your home to do warranty work & has no liability for damages they cause in your home. I do not recommed dishonorable companies. Though they fixed my warranty work, they have ended up costing me as I now have to replace the attic stairs & have them installed.

I had a water emergency and someone was at my house, after hours, within 30 minutes. I was thrilled with how quickly they came and solved the problem, then followed up the following day. Karen‎

The service guy was very polite and fixed the problem effectively.

Gary was very professional and helpful - he explained everything along the way, offered us options when appropriate, and answered all our questions. The work was also done in a timely fashion and for a price that undercut the competition (we had gotten 2 other bids before going with C.K.) Thanks again!

Above average for sure. More professional. the plumber who came out solved a complex problem and fixed several plumbing issues that other plumbers had not been able to correctly diagnose much less find the cause of the problem.

The service has been good and the plumber Jeronimo has been great to deal with and stands behind his work. Your accounting department Linda Daniels has help with additional service request. Please thank them all for taking pride of there work. Hector G.

I've been using Cynthia since she got into the business in the eighties! Have had very good service for all these years. Fast, considerate, professional, and reliable. Have always recommended your service to anyone I met that needed a plumber. Very satisfied. Hi Cynthia!

I like the way you guys do business. Your techs are always friendly and interested in my problem. Your arrival time is always good, and you have always fixed promptly whatever has gone wrong. When installing something new, it always works well. I like having all work proposed explained thoroughly to me, especially the cost.

I like the way you guys do business. Your techs are always friendly and interested in my problem. Your arrival time is always good, and you have always fixed promptly whatever has gone wrong. When installing something new, it always works well. I like having all work proposed explained thoroughly to me, especially the cost.

Twice we stopped up our kitchen drain. Clarke Kent specialists arrived promptly and corrected the problem. We also purchased two toilets. The gentlemen who did the work in our home (Robert A., Casey, and Mike E.) couldn't have been more professional. We strongly recommend Clarke Kent Plumbing and will use the company for all our plumbing needs.

I am a contractor and I sub-contracted Clarke Kent Plumbing to help me do a City of Austin sewer connection. I hired them and they did what I hired them to do, but when a neighbor came over to see about doing their sewer connection as well. Clarke Kent employees told the neighbor that they were doing the job from start to finish, and then gave them a bid on their project. When I came back to the job the next day to cover up, the neighbor asked me what I was doing and I told them I was hired to connect the sewer and they then told me what happened the day before. I was astonished that a company that I hired would try to undercut me and gave no remorse or apology when I called them on it. I got the neighbor's job anyways and hired another plumber to assist. In our business you just don't do that, so therefore I will never hire them again!!!!! Beware if you are a contractor.