A & A Limo Service

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I would give NO STARS if I could, but I had to put something. This was supposed to a fun night for a bachelorette party, but it turned out to be a night of disaster!!! The pickup time was 8:30 and we found out the limo was arriving at 9 pm, so reluctantly agreed because we needed to reach our restaurant destination by 9 pm. The limo driver arrived at 9:30 pm, an hour late. The driver looked disheveled and had significant issues backing up the limo to our house. He also mentioned it was his first day, and that he thought he was doing well since he had not crashed the car yet. When we finally got into the limo, it smelled and he could not work the air condition, lights, or radio for us in the back. As he was driving to our first location, which was 15 minutes away, he had a hard time driving straight and smoothly. Because of the additional delay, we arrived at our destination after 10 pm, and the restaurant we had planned to eat at was already closed. Since the limo driver dropped us off and left, we had to call the driver come back and pick up the group. When he arrived and picked up the group, he then took a wrong turn and drove about 20 minutes out of the way to a dead end. At that point he had to turn the limo around which was something he could not do. The back and forth motion of the car made a few guests sick to the point where we had to stop the car for them to get out and take a breather. Some of the guests, including myself, became worried about our safety and the condition of the driver. After collecting ourselves, we eventually made it back to the restaurant where we started. We thought we would give him another chance and told him to take us downtown. However, he once again took the same wrong turn and went back to where we just came from. During this whole time, he was talking to the owner for directions. At one point when the driver knew he was lost, he told some of the guests that his GPS was not working and he wanted them to help him and give him directions. I told the driver to take us back home. I felt these were not the services we had agreed to. I will never go with this company or even bother to recommend them to anyone. This was the worst customer service I have ever had, and they were not at ALL professional. I hope people read these reviews before they even THINK of trying to book a limo through this company.

I cancelled my reservation 4 days before and they said they would refund me my money. Its been three weeks and they still haven't refunded my account nor do they even take my calls anymore. Sorry, plans changed! Get over it and give me back my money!