Edible Arrangements

Write a Review770-819-4040

OPEN NOW - Closes at 8:00pm

I used them for first time today, I actually live in Conyers, Ga but my family member lives in Powder Springs.
You could not ask for nicer people, they went out of their way to be helpful.
They just opened in this store a month ago & not affiliated with previous owners.
I will definitely use them again & my family member was very happy with her gift, she said it was so beautifully done & so delicious.
Just saying, give them a try you won’t be sorry😁

This is not a business this is a train wreck. Unless you like wasting your time and being treated poorly I would suggest you take your money else ware. Ordered and paid for an arrangement for Mothers Day and was told it would be ready in 2 hours. Went to pick it up and was then told they didn't have time to make it and that they should have never taken the order. When I ask for my money back, I was then told they were to busy to refund my money. I ask to speak with a manager and after a 15 minute wait, someone came from the back and proceeded to refund my money. While this was going on, I witnessed several customers coming in and promptly being told that they would not be receiving their orders. Stay away!

This concerns the Edible Arrangements store on the East West Connector in the parking lot of Target. Store # 1149.
My daughter ordered us an arrangement to be delivered on Dec. 24. We waited all day, it did not come. It was closed Christmas, so we waited Monday morning. No call and no delivery so we went to lunch. When we got back, there was a door hanger that he had come by and to call. I called and the girl who answered said he just left and would return right away. We waited all afternoon. At 6:50 pm I called. The girl said that it would be delivered before they closed at 7 pm. Her last words to me were, " I promise." Guess what, no arrangement. The next morning I called the store. They had no idea where the arrangement was so I told them I was coming by between 1 and 3. I went to the store and the arrangement was in their cooler. The fruit was old and mushy. The manager was off for the week, so I left a note to call me. In the meantime, I contacted their corporate office and told them my tale of woe. They contacted to store. Now, 2 1/2 weeks later, the store manager finally called. She did not apologize. Instead, she turned it around and made it my fault. I am amazed at the poor management skills and the quality of the fruit in the arrangement. Please beware and do not do business with this company, especially the store on the East West Connector.

I only wish I had read the reviews before wasting $80 with this worthless location...

I ordered an arrangement with a balloon (in store, in person) for my wife two weeks ago. The order was delivered without the balloon so I called the store to ask about the delivery. The franchise owner answered the phone, she was rude and argumentative, continuously interrupting and talking over me. I asked her for the corporate number, she placed me on hold for ten minutes after which I hung up and called her back. I asked if she had forgotten that she placed me on hold she stated, "no, you are calling corporate, they can help you." She left me on eternal hold with no intent of ever picking back up!

My next step was to call corporate, which I did immediately (this is on Thursday). The agent that I spoke to was understanding and promised that I would be contacted in 24 to 48 hours. Well after for days had passed we no response I called back. I was told that I had been contacted by the owner and the ticket was resolved...umm, no! So I asked to speak to a supervisor and was transferred only to be hung up on. I called back and was transferred again (to Alex). This time the phone was answered by Armondo who announced that he was a supervisor (suspicious in my mind) who did not address the issue that a. I was not called back b. that the ticket was closed without any follow up. He also told me that there was nothing that he could do for me and that I would have to deal with the store. I again asked for a supervisor and surprisingly this time I was transferred to Alex. He assured me that he would handle the matter and call me back the following day. Well the next day comes and he leaves me a voice mail that he had been unable to resolve the situation that day (Tuesday) and would call me back the next day. It is now Sunday and no contact back from Alex or anyone else at Edible Arrangements. It is obvious that they care about their customers as much as they do their brand name.

Dear Edible Arrangements, if you are comfortable losing customers, I am completely comfortable helping you.

As stated by others, if I could give this place 0 stars then I would! DO NOT ORDER FROM THIS LOCATION!! I have been trying to call all morning to check on an order from my bf, that they attempted to deliver at 745 pm yesterday evening. Who delivers a gift at 745 pm?? Then they ruined the surprise by calling my number instead of my bf's, and told me that I would be the first on the list for delivery this morning. This morning, we are attempting to plan our day, so I have called at least 20 times to attempt to get an estimated time of delivery. These people have YET to pick up the phone. Then, when I try to leave a voicemail, it keeps saying that the voicemail box is full. That's probably because everyone is calling them to tell them how much they suck!!! I feel so sorry for my bf because he was really wanting to do something special for me and though I am confident that it will be amazing, simply because it's the thought that counts, it should not have to be this stressful. Please do us all a favor and close this location FOR GOOD!! Update....the people picked up the phone and told me they would check on my order and call back. They never did. I had to drive to this location and cancel my order. The manager wasnt even woman enough to handle the matter herself when I was there. This is the WORST Edible Arrangements location.

Worst experience I have EVER had making a order for delivery. On December 23rd (Tuesday) I made an order to be delivered to my girlfriend's grandmother's house on December 24th (Wed). I ordered Chocolate dipped strawberries-Mix toppings box. I wanted a custom message to be included.. the message was 124 words which was too much to type into their online system. I called customer service about this and they said the best option is to contact the store making the deliver and tell them the message and they would include it. When I called, I spoke to someone who allowed me to send the message in an email to them because they were too busy to take it down over to phone (which was understandable). They said, they would get to my order, put the custom message and get it delivered by that day. The day came and went and my order was never delivered. I called them at 4pm when I realized my order still wasn't delivered and apparently they were closed at 3 in order to catch up with the orders they had. Thursday was Christmas day so it was understandable that they weren't working. Friday came and first thing I did was call them at 8am because store hours claimed to be (8am-5pm). No one answered. I called 3 or 4 more times between 8 and 10am and no one answered. Each time I went to voicemail. Finally I was able to get them at about 10:30am and they apologized saying that they were really busy on Wed and that they stopped taking new orders at 3pm on Wed so that they could catch up... If they didn't have the time to make and deliver my order, why did they even accept ANY new orders on Wed.!??? Anyway, now it is Friday and it is a bit harder to get a hold of my girlfriend's family because they are out and about so I told them to make sure they deliver it by noon and to not forget the custom message and I gave them two phone numbers to contact if no one was home for deliver. To cut this story short.. It is now Monday and the arrangements were NEVER delivered. My girlfriend's family never received a call saying that they tried to deliver the arrangements and they never called me to say that the delivery failed (although they claim that they tried to deliver it late Friday night). I had Edible Arrangements customer service try to get involved to contact this store but clearly nothing helped. I'm NEVER making any more orders from Edible Arrangements because of this. The delivery of the arrangements along with the message was extremely important to me and the people I was delivering to and they completely dropped the ball. It seems like this store has some really bad managements and some people need to be fired since they can't do their job! I googled this store and heard others talk about the store being horribly managed. DO NOT make any orders from this store! Also, be careful making orders from Edible arrangements because it seems like they are not responsible for anything that happens. Only the specific store is responsible.. and often they don't seem to care.

They deliver my mom gift after she got off & left it at her job to pick up herself. When it was suppose to be a surprise. Then management takes my name & number & never & claim to call me back after she looks into it. While I'm still waiting after two days