Metro by T-Mobile

Write a Review720-870-5406

CLOSED NOW - Opens at 10:00am

Metro PCS 15453 E Hampden Ave Unit B Aurora CO 80013
After purchasing more than 7 phones and being a customer of Metro PCS for more than three years, my disabled wife attempted to return a set of 12 dollar headphones on April 14 that were broken which she purchased for our daughter last month on March 15.

She, a disabled woman, brings in the headphones and receipt, gets nothing but static from the two young girls more interested in listening to music than helping a customer, the second young girl even goes as far to gode my wife with an "actually that was 31 days ago" statement ( she isn't even the one helping my wife and my wife has been out of state for medical treatment).

The first girl states "I'll have to call my manager" and begins to explain the situation leaving out key details, my wife forces her to acknowledge the extent of the entire purchase (phone, case, earphones, etc..), and she angrily (and I'm serious her, an angry associate) relays the message.

The end result was two very immature represtatives mocking my disabled wife as we left the store and not thinking about any consequence for their behavior. Too bad, will be porting away all three lines. $12 dollars vs a repeat customer (over 1,000 in equipment all from this store, and 3,000 in service), hmmm.... I wont do business with this company anymore and can only deeply recommend to stay far, far away from this poor excuse for a business.