Hakky Instant Shoe Repair

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I prepaid per requirement of Hakky Shoe Repair for repair of 2 pair of shoes. After returning for pick up, my shoes were lost and I was
mistreated. I had an experience with Hakky Instant Shoe Repair that no customer should ever have to endure. I prepaid for the replacement of
2 pair of pump tips. I went back to pick up my shoes, and the Asian female worker could not find my shoes. She began to have me check in
other customer's bags to confirm if they belong to me. She continued to offer me other customer's shoes to confirm if they belong to me over
and over. She finally began to laugh with the Asian male, and stated that I don't have your shoes and you must already picked them up.I
explained to her that I never picked up my shoes, and that she may have offered them to someone else. I told her I was upset as I had prepaid
for service, and I have lost money on this repair and also my 2 favorite pair of pumps. She was very carefree and extremely hurtful by not
handling the matter professionally. She continue to laugh as if I was not of any importance to her business. I felt robbed at that point. I was put
in a worse position than prior to service. I now have lost 2 pair of shoes along with the fees charged to repair my shoes. I went home to pull my
banking transactions to confirm payment. I then called Hakky back to tell them that I have confirmation of payment, and my belief is that they
offered someone else my shoes just as other customer's shoes were offered to me. She confirmed the possibility and pretty much offered me
an oh well! I explained that I would be in touch with my attorneys as this woman offered no explanation or any kind of recourse for basically
losing my shoes. She told me to go ahead. This is an example of poor customer service,mangement, and business owners who do not respect
customers.

I took my boots to hakky shoe repair yesterday. I asked her to repair the heel and the side of the boot where the material had either rolled up or missing. She stated they could fix it and she gave me a price. I went in to pick up my shoes and when I pulled them out the bag I almost cried. There were blotches all over the sides of black gunk they used to fill the area above the sole of the boot. I said to her "I thought you were suppose to fix this" she told me that I should be happy that is fixed cause they had keep the foundation. I said I'm the customer let me say what I'm happy or unhappy with. She was very nasty and went on to basically say this is what we have done. She was raising her voice and the man was there taps her on the shoulder to calm down. There was a lady picking up her shoes...she was astonished at the way she was talking. Needless to say there were more words passed and the man joined in..as they were saying little things they started laughing...I stated how unprofessional they were and they laughed more as was saying bye bye... I'm out of $49 dollars to replace the sole and small heel..I WOULD NOT RECOMMEND ANY ONE TO THIS PLACE...CUSTOMERS BEWARE!!!