Farmers Home Furniture

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We recently moved to Augusta, GA from Valdosta, GA. We have always bought furniture from Farmer's Furniture and after buying our first house we visited this store to purchase a new sofa. We recently sold our sectional sofa because it was too big for our new living room. We found one we really liked and make the purchase (6/26/15). I was told someone would contact me on the day it was to be delivered (7/27/15) to set up a time. I called the store that morning to find out what time the delivery truck usually runs. I was told their main truck comes around 11 AM and someone would contact me after they received their truck. I hadn't heard back so at 12:50 PM I called the store and was told their truck ran late and someone would be at my house around 2 PM. The delivery truck didn't make it to my house until after 4 PM that day. As the sofa was being brought in it snagged on the door jamb causing a tear in my new sofa. The delivery team made note of the incident and Cory took a photo with his phone. I took one as well for back up. I was told someone would contact me later that week to send Wayne out to stitch the tear.



The week went on and when I hadn't heard back I contacted the store on Wednesday 8/5/15. The young girl who answered the phone did not have any idea about the situation and told me she would need to get my phone number and have someone call me back. Shortly after that Ken from the store warehouse called me and asked me to explain the situation. I told him it should be documented but explained again what was going on. He guaranteed that the replacement sofa had been ordered and would be on the truck that Friday 8/7/15 and someone would call me to set up the delivery time.



Friday came and no phone call. I waited most of the morning to allow enough time for the main truck to arrive at the store. I called the store at 1:29 PM and Ken told me the truck had arrived and my sofa was there but they were not able to deliver it that day. I was told someone would call me the next day to set up a time. I expressed my frustration that each time I was to receive a phone call from the store no one would call and I would have to be the one to follow up. He apologized and said he would definitely call me the next day.



Cory called me at 8:49 AM Saturday the 8th to be sure someone would be home and that they would be here around lunch time. I told him that was fine and we would be home. At 9:12 AM I received a phone call from Ken stating I was their first stop that morning and they would arrive within the hour. I told him that was even better! Unfortunately, they still came around lunch time and when asked why I was told I was the first stop they apologized and said there was a miscommunication. The sofas were swapped out without incident and they apologized again for the hassle and lack of communication with the store.



This store has the worst customer service and I am sad that we could not have purchased this sofa from the Valdosta, GA location. The team in Valdosta, GA could run circles around the team in the Augusta, GA store. I understand things happen from time to time. However, when someone tells you that they will call to rectify the situation I expect to receive a phone call. This experience has been very frustrating to say the least and the people working in the store do not communicate or seem to know what is going on once the sale is complete. It seems their main focus is to sell furniture and once the customer leaves the store the relationship ends there. I will not buy another piece of furniture from this location. I will gladly wait four years when I graduate dental school and return home to buy from a store that knows what they are doing.

Hour of open

I have been going to Farmers Furniture for over 20 years now. Customer service is outstanding. Quality is very good. Most of the furnishings in my home are from Farmers. They always have what I need. Only on one occasion did they not have what I wanted in stock. They got it in in less that 48 hours. I will definitely be doing with them in the years to come. JDF

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