Nuts & Bolts Auto Repair

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CLOSED NOW - Opens at 8:00am

I have had only good experience with this shop. They are honest, professional, and pleasant to deal with.

I'll be taking my business here from now on. Fast, friendly, & not to expensive. I think it's the best experience so far with a auto repair.

I used to be a very satisfied customer with regard to Nuts and Bolts. I happily recommended them for about four years to everyone I met who inquired about a good mechanic. That is until they completely screwed me over.



My car had over heated so I had it towed to their shop so they could check it out and hopefully fix it. After they did the initial inspection and supposedly checked it over, I was told it was going to need all manner of parts replaced in order for it to be "fixed". What I was NEVER told and what was NEVER checked for in the first place, was that the heads had been warped.



I found out about the warped heads three months later, AFTER I spent $2,400 to have all these new parts put in, only to have my car constantly overheat still or spew coolant all over the ground anytime I drove anywhere. I brought my car back in time and time again and each time I was told it was fixed. First it was supposedly a bent radiator cap. Then it was, I just needed a little more coolant added.



Finally, after about three months of this, and on my final visit to their shop, the mechanic FINALLY decides to do a block test which reveals that the heads had been in fact WARPED the entire time. I couldn't believe what I was hearing. Then he has the nerve to tell me "I don't know how much more money you want to put into this car, but you should just get a bottle of gasket sealer and trade it in."



I asked him "Did this happen when my car first over heated?" His answer, "Yes". He tells me this AFTER the $2,400 is spent and sitting in their bank.

I was in shock. I left the shop in a daze and it wasn't until I got home that the full ramifications of everything hit me.



They had more than enough opportunity to make things right with me but instead, they chose to take the low road and gouge an otherwise very loyal customer.

At this point I went to the B.A.R. and filed a complaint and in the end they were only fined with a clerical error for not divulging everything to me before any of the work was done. And since it was their first offense it won't show up on their B.A.R. record.



Apparently, in the auto industry it's up to the mechanic as to whether or not they want to actually perform a block test to see if your heads are in fact warped after your car has overheated. They call it a "Grey Area". Well, I called no less than 6 shops and every one of them said "Yes" they would have DEFINITELY performed some type of test to see if the heads were warped BEFORE any work was done.



I was told by each of the other shops that there are in-fact, test that can be done BEFORE any work needs to be done that won't jeopardize the vehicle that may or may not have warped heads.



Ultimately, I'm out $2,400 and a car. You would do well to stay far away from this business because in the end, loyal customers don't matter. Only what they can get out of them.

Honest. Friendly. Informative. GREAT PRICES!

Great New Shop they got me in fast and fixed my truck in 1 day. They were honest and gave me a great deal. I would recommend them to all of my friends.